Services A-Z (144)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Access business applications off campus (RSA) - Request Token

Certain administrative systems are restricted and only accessible from on-campus. Employees that are required to access administrative systems, such as Banner, from off-campus will need a token.

Access the ISU Network from Off Campus (VPN)

Access to some administrative applications requires a user to be running “on” the campus network. You can do this from off campus, through the Virtual Private Network (VPN).

Activity Insight - Faculty Portfolio

Faculty Portfolio Product

Adobe Creative Cloud Suite or Acrobat Pro Installation

At ISU, Faculty and Staff can request to have either the entire Creative Cloud Suite or Acrobat Pro installed on their ISU property tagged computer.

Advisor Scheduler – Report an Issue

Use this service to report an issue with the Advisor Scheduler scheduling tool.

Advisor Scheduler – Request Access

Advisor scheduler is an online scheduling tool to help advisors (UC, professional, and faculty advisors) schedule appointment with students.

Animation – Request for a consultation

Video illustrations of concepts or ideas that are otherwise difficult to demonstrate.

Argos - Deactivate Account Request

Deactivation requests for accounts associated with employees that have either separated or change roles of their employment at Indiana State University (i.e. - moving from one department to another). Note: Only supervisors and or Argos Security Officers should submit these requests.

Argos - Modify Account Request

Modifications to an existing account, such as the e-mail address associated with the account, group memberships, user roles, and account ownership.

Argos - New Account Request

Argos is a report writing tool used for building and deploying reports, creating files, and displaying dashboards using data that Indiana State University collects and maintains within numerous databases.

Argos - Password Reset Request

Argos password resets, which should be requested when a Banner account password has been reset.

Argos - Report an Issue

Use this service to report a functional issue with Argos, including any account or log in issues.

B

Banner - Change Account Ownership

Use this service to request the transfer of an existing Banner account to a new employee. This service can only be requested by the employee's supervisor.

Banner - Create/Modify Account Services

Request a new Banner Account. Request specific access within the Banner Administration System. Change existing Account Access within Banner.

Banner - Functionality/Data Change Request

Request Data Updates or Functionality Changes for Banner. Used for Service Requests to ICS personnel that are outside of standard account requests.

Banner - Password Reset Request

Request a reset of your password if you've forgotten it or have become locked out of your account.

Banner Administrative System - Report an Issue

Banner is the primary Administrative System used for all areas across campus.
Banner Accounts are requested through "Banner Security Managers".

Banner Stands

Professionally designed and produced banners installed in retractable banner stands are available to faculty and staff for campus events, promotional purposes or messages for the campus community.

Banners

Professionally designed and produced banners are available to faculty and staff for campus events, promotional purposes or messages for the campus community.

Blackboard - Request Student Usage Analysis

Request a report on a student’s activity with a Blackboard course.

Blackboard - Request Course Exemption from Deletion Campaign

Request that specific courses that are eligible for deletion (18 months old) under OIT retention policy not be deleted.

Blackboard Account Request

Blackboard accounts may be requested for individuals without a University ID.

Blackboard Collaborate Interface Change Request

Collaborate offers two interfaces, Classic and Ultra. Courses are set to the Ultra interface by default, but instructors may request their course to be converted to Classic.

Blackboard Learn - Enroll or Unenroll User(s) from a Blackboard Course.

Request to have student, instructor, or teaching assistants enrolled or unenrolled from a Blackboard course site.

Blackboard Learn - Merge Course Sites

Request multiple course enrollments be merged into a single course site in Blackboard. Note: Course merge request must be submitted prior to the start of classes.

Blackboard Learn - Report an Issue

This service will allow users to report a general issue with Blackboard.

Blackboard Learn - Request a New Course Site

Request a new Blackboard course site for development use. Development sites are for developing content only, no students will be enrolled in this site.

Blackboard Learn - Request Early Course Deletion

Request an early deletion for a course in Blackboard.

Blackboard Learn Software Integration

Request to have new software integrated into the Blackboard Learn environment.

Blue Reports - New Account Services

Create an account for a new user of Blue Reports. For Blue Report issues please use the Blue Report - Report an Issue service.

Blue Reports - Report an Issue

Use this service to report a functional issue with Blue Reports, including any account or log in issues.

Brochures, Flyers, and Postcards

Professionally designed and produced brochures, flyers, and postcards are available to faculty and staff for campus events, on-campus promotional purposes or messages for the campus community.

C

CampusNexus CRM (Talisma) - Create / Modify CRM Components

Development or modification of workspaces, canned responses, campaigns, web forms, reports, and rules for existing CRM users. Training requests can also be submitted.(CampusNexus CRM)

CampusNexus CRM (Talisma) – New Account Request

Request a new CRM account

CampusNexus CRM (Talisma) - Report an Issue

Customer Relationship Manager (CRM). Primarily used for Student Interactions (prospective students, leads, current enrollments etc.)

Captivate Purchase/License Request

This service is used to request purchases/licensing Captivate.

Classroom Attendance Swipe Card – Report an issue

Report an issue with wall-mount swipe card attendance tracking system for large classrooms or the attendance portal.

Classroom Technology Training

Request to arrange one-on-one or group assistance in a classroom (note: non-emergency only).

Classrooms - Report an Issue

Reporting issues with audio, video, and computer issues in the classrooms (both General and Discipline classrooms).

Computer Acquisition - Event Loaner

Service to request loaner computers for special ISU events.

Computer Acquisition - Non Standard Equipment

This service is used by Faculty and Staff to request non-standard, specialized Computers (not peripherals) such as Mac or high-end workstations.

Computer Acquisition - Peripherals

Use this service to request peripheral computer equipment such as additional monitors, increased memory, or hard drives (any peripheral device except printers).

Computer Acquisition - Pool Computer

Service to request used pool machines for deployment to Lecturers, Student Workers, Graduate Assistants, Staff or Faculty.

Computer Acquisition - Standard Equipment

This service is used by Faculty and Staff to request standard new computer equipment, such as ISU standard laptops.

Computer Lab Software Installation and Updates

Request to install or update a program in a campus academic computer lab

Computer Simulation Programming

Request a custom program for computer simulation.

Conference Room Audio/Video Consultation Request

Request help on how to use audio/video equipment in a conference room.

Conference Rooms - Report an Issue

Report any issue(s) with audio equipment, visual equipment, or computer issues in a Conference Room.

Contact Center (Customer Interaction Center) - New Request or Modification

Contact Center (Customer Interaction Center) provides contact center functionality to university groups.

Contact Center (Customer Interaction Center) - Report an Issue

PureConnect (Customer Interaction Center) provides contact center functionality to university groups.

Custom Graphic Project Request

Project discussion request for professionally designed and produced projects that require more than one type of service or do not fit within the other service options.

Custom Software Development

Discussion of customized software solutions tailored to specific research and teaching requirements or administrative purposes, when off-the-shelf products are not available.

D

Database Development and Custom Programming for Faculty Research

Database development and custom intake and reporting interfaces for faculty research data storage and analysis.

Department File Share Request- New, Modification, or Audit

Request a modification to a current “Departmental File Share” L Drive

Departmental Email Address Request- New or Update Account

Departmental Shared Mailboxes are a special mailbox type that allows multiple people to access a single mailbox to send or receive messages. It can also be used for student employees so that their business communication stays separate from their student communication.

Departmental Printer - Request Needs Analysis Consultation

OIT can assist with determining the best printing solution for a department.

Departmental Printing - Report an Issue

OIT will assist Ricoh with troubleshooting issue with departmental printing.

Desktop Software Applications - Report an Issue

Use this service to report an issue with desktop application, such as Microsoft Office applications, or other types of productivity software such as Adobe application, Visio, Project, or Web Browsers.

Digital Illustration – Request for a consultation

Professional drawings and/or renderings of concepts.

Distance Education Classroom - Report an Issue

Reporting issues with audio, video, and computer issues in the Distance Education classrooms.

Distance Education Classroom Technology Training

Support and training is available for faculty teaching in distance education classrooms

Domain Name Management

All work related to adding or modifying domain names which are managed and owned by Indiana State University.

E

Email - Report an Issue

Use this service to report issues with email and calendaring.

Enterprise Software – Purchase Requests

Use this service to request the purchase of software that contains/retains student data (FERPA), credit card capabilities (PCI-DSS), medical data (HIPPA) or requires a contract to be signed. This includes software that is installed on-campus or off-campus (hosted).

Event: Audio/Video Equipment or Laptop Cart Checkout Request

Use this service to request small portable sound and projector systems for ISU sponsored events as well as portable laptop carts.

F

Faculty and Advisor Self-Service

Administrative functions available through web browser access.

Faculty and Staff Conference Posters Printing and Design

Large format presentation poster printing and mounting. Professional conference poster design services are also available.

File Services - Report an Issue

File Services provide network data storage services for individuals and departments.

G

Graphic Design and Layout Services

Professionally designed and produced layouts for: event signage (including yard signs), general print, the web, research publications, faculty text books, in office displays, wall graphics and murals, etc.

Graphic Media and Printing – Request for consultation

Custom creative service request.

Guest Speaker Recording

Video recording and web posting of guest speakers and guest lecturers invited to campus by faculty, and academic departments. Generally these speakers address a large group or class

H

Hardware - Report an Issue

The Technology Service Center provides hardware repair for ISU-owned computers with ISU Property tags, and Scholarship laptops in warranty, and Rental laptop computers.

Hardware Upgrade (E.g., Hard Drive, RAM, etc.)

This service is used to request a hardware upgrade for your computer.

High Performance Computing (HPC)-Request Access

Request an account for HPC access.

HPC Disk Quota Extension

Use this service to request a time limited increase in disk quota for a project account on High Performance Computing (HPC).

I

ImageNow – Create/Modify Account Services

Create or modify an ImageNow account for a new user of the ImageNow document imaging system.

ImageNow - Report an Issue

Use this service to report a functional issue with ImageNow, including any account or log in issues.

ImageNow Document Imaging Implementation

New departmental implementation of ImageNow document imaging system.

Install Departmental Printers on a Computer

Install printers on a computer to enable use of departmental printers.

Instructional Tools Training

Request training on any of the University supported Instructional Tools: Blackboard, Collaborate, Qwickly, Respondus LockDown Browser, SafeAssign, Turning Point, TurnItIn, and YuJa.

IP Address Management

All work related to the assignment of IP addresses to ISU campus systems.

ISU Live - Report an Issue

The official university digital signage product. ISU live displays are large LCD displays that can be found all over campus displaying time, weather, ISU and departmental news and social media feeds.

ISU-Open Wireless Network

ISU-OPEN Replaces ISU-GUEST for a Better Wireless Experience

IT Project Request

Use this service to request a project from the Office Of Information Technology.

K

Kronos Workforce Management System - Report an Issue

Use this service to report a functional issue with Kronos, including any phone entry issues and employee access issues.

L

Labs - Report an Issue

Reporting issues in the computer labs (both General and Discipline Specific).

Lamination Request

Service to request lamination of faculty and staff instructional materials.

Laptop Rental Program- Rent a Used Laptop

Rent to own a laptop directly from ISU that will serve all of your academic needs. Rentals come with the ISU Student Software Image installed and receive hardware and software support from the Technology Support Center at no additional cost for the duration of the warranty.

Linux System Management

More than 130 servers in the IT environment are Linux-based. These systems host Blackboard, Banner, ISU websites, and help support the research and development communities in the University. Any technical inquiries about existing systems, consultation for new systems, or requests for Linux system administration are initiated by this service. This service includes administration for enterprise Linux systems and may not be requested for desktop or personal operating systems.

LISTSERV- New Mailing List

LISTSERV is a mailing list used for repeated correspondence with a group of people. This request is to create a new LISTSERV.

M

Microsoft Project Purchase/License Request

This service is used to request purchases/licensing Microsoft Project.

Microsoft Visio Purchase/License Request

This service is used to request purchases/licensing Microsoft Visio.

Multimedia Conferencing – Enable Conferencing

Multimedia Conferencing allows users to schedule and hold conferences using their computer or telephone.

N

Needs Consultant Appointment

OIT consultation to determine technology solutions available to enable better workflow.

Network Jack - Request Activation

Request an existing LAN jack to be activated.

Networking - Report an Issue

Assistance with connecting to the ISU Network via wireless, wired, or Virtual Private Network (VPN) connection.

New ISU Live System

Service to request a consultation for acquiring a new ISU Live system.

O

Onboarding or Separation Checklist Request - Need Consultant Appointment

This service is to request your area consultant to meet with an employee or supervisor of a new or departing employee. They will review the new employee or separation checklist and help check access and enter tickets to add or remove access for the new or separating employee.

Operating System Installation

This service is to request the installation of a new operating system OR to re-install your current operating system.

Other Software Application Purchase/License

Use this service if you cannot find the application listed as other service request.

P

PC Diagnostics and Tune-Up

This service is to request basic hardware diagnostics, software updates, and anything else you need to keep your machine running at full capacity.

PeopleAdmin - Report an Issue

Use this service to report a functional issue with the PeopleAdmin product.

Portal - Report an Issue

Portal Badges provide access to multiple services and 3rd party applications.

Poster Request

Professionally designed and produced posters are available to faculty and staff for campus events, on-campus promotional purposes or messages for the campus community. For posters for Academic Conferences use the services listed in the "Conference Posters" section of the Service Catalog.

Printing Services

Print job submission for Communications and Marketing - Publications

Project – Server Access Request

Request access to the Project Server

Promotional Picture Frame Request

Professionally designed and produced Promotional Picture Frames are available to faculty and staff for campus events, on-campus promotional purposes or messages for the campus community.

Public Student Printer - Report an Issue

This intake form pertains to issues with student public printers on campus.

Q

Qualtrics - Modify Account Request

Requests for account modifications (i.e. - changing the Qualtrics account username, changing from self-registered to ISU brand database accounts, altering groups, transferring surveys, and more).

Qualtrics - New Account Request

Request a new account and credentials for Qualtrics

If your role is that of a Student, you must be Graduate Student and must have a Faculty or Staff requests the account on your behalf. The requester is the “Sponsor”.

Qualtrics - Report an Issue

Use this service to report any functional issues associated with your ISU Qualtrics account (surveys, groups etc.)

Qualtrics Survey Consultation

Use this service to request consultation and assistance with advanced features of Qualtrics surveys.

R

Report an Upcoming Office Relocation

Moving locations can cause computer service interruptions. By providing notice of upcoming moves, OIT can assist with a seamless transition.

Request a Networking Consultation

Networking Consultation to facilitate system and device best practices for business use cases or for devices being connected to the network.

Request a Security Consultation

Security Consultation to facilitate security best practices for business use cases or for risk assessment and data security considerations.

Room Resource Calendar (New or Update)

Room Resource Calendars are special mailboxes that are used for booking a room to hold a meeting in.

S

Scan to Network Folder Access Request

Scan documents to a shared folder on the L drive.

Security - Report an Incident

Use this service to report any type of security issue with ISU owned devices or ISU faculty, student, or staff personal/private information.

Security Standard Exemptions

A Security Standard Exemption provides faculty or staff with an exemption from an OIT baseline security standard that inhibits effective use of the computer.

Service Purchase/License Request

Use this service to request a license for a Windows or Macintosh Server.

SharePoint – New Team Site Request

Used to create a request for a new SharePoint Team Site

SharePoint – Workflow Consultation

Consultation to create a workflow on an existing SharePoint Team Site

Skillsoft - Computer Based Training (CBT) - Report an Issue

Use this service to report a functional issue with Skillsoft, including any account or log in issues.

Skype for Business – Request Service or Modification

Unified Communications tool enabling communication and collaboration.

Software Installation - ISU Owned Machines

Use this service to request software installation support for ISU owned computers. The software can be included in the ISU Software Center, or could be other business related software used on an ISU owned computer. For support on installing software on personal machines see the Knowledge Base article titled "Install Software on Personal Computers"

Software Management

This service applies to servers that are operated and managed by OIT on behalf of Indiana State University faculty. This service does not apply to personal systems or student/staff systems.

SSL Certificate Management

Indiana State University secures web traffic using SSL certificates for all indstate.edu domains. If you host a web site or application under an indstate.edu sub-domain, you may request a certificate to secure traffic to your web server.

StateVids Report an Issue

Use this service to report an issue with StateVids, which is an all-in-one solution for video upload, delivery, and management at ISU.

Student Conference Poster Printing

Large format presentation poster printing.

Student Print Balance Payments

Students requesting to add money or requesting credit be applied to their Print Balance account

Student Printing Software Installation

To use the printers, students need to install the printing software on their laptop.

T

Team Dynamix - Report Request

Request a custom report, make modifications to an existing report.

TeamDynamix - Change Request

Request a change in a Team Dynamix Service, Incident, Reports, Desktops, or Knowledge Base Article.

TeamDynamix - Report an Issue

Report an issue with a Team Dynamix Service or Incident. If you have suggested change, complete a Team Dynamix Change request, if you have a question select the "Questions" tab in the Navigation menu.

TeamDynamix - Request Account Actions

Request Team Dynamix access, modify an existing account license or permissions, or remove a Users access.

Telecommunications & Networking Services

Request Telephone Services/Report Telephone Troubles

TIS Server Build

U

Unified Communications - Report an Issue

Unified Communications provide critical communication services for its users.

University Account Overview - Report an Issue

University Accounts are automatically created when you are associated with the university in some way. Whether you are a student, staff or faculty; you will have a university account created. Here is what you need to do to activate your University Account or report an issue with that account.

University Affiliate - Create/Modify Account Services

Request an "Affiliated" University Account for someone that is not an employee or student.

V

Voice Mail – New Mailbox or Modification

Voice Mail service for campus telephones.

W

Website and Application Hosting

Web sites and applications may be hosted in our enterprise environment. Access to the site or application may be limited to campus-only, to individual subnets, or not restricted at all. If you require a unique environment or expect a large amount of traffic, the site or application may be hosted independently from our existing web servers.

Window, Wall, and Floor Graphic Request

Custom designed graphics are installed on location. Options include temporary, semi-permanent, and outdoor, as well as large format and custom shapes to suit various types of displays.

Y

Yard Sign Request

Professionally designed and produced yard signs are available to faculty and staff for campus events, on-campus promotional purposes or messages for the campus community.