Perceptive Content (ImageNow) - Report an Issue

Description

Perceptive Content (formerly ImageNow) is the document imaging system utilized by various offices on campus for electronic storage of documents.

This service is used to report an issue with ImageNow, including any functional issues, account issues, or log in issues.

Use the ImageNow – Create/Modify Account Services service to request a new account, modify an existing account, or transfer ownership of an account.

Standard Service Features

This service is strictly for reporting issues with ImageNow.

Use the ImageNow – Create/Modify Account Services service to request a new account, modify an existing account, or transfer ownership of an account (see the related article)

SLA:  For non-urgent issues you can expect a reply within 4 business hours. Stop Work/Urgent request you can expect a reply within 15 minutes.  

Constraints/Scope

This service incident is only for ISU Departments:

  • Departments utilizing the ImageNow desktop client.
  • Departments utilizing the WebNow client.

Directions

Please select the Report an ImageNow Issue button and complete the request form.
At a minimum you will need to provide the following required information:

  • Employee Name 
  • University Username
  • Issue type
  • Description of the issue
 
Report ImageNow Issue

Related Articles (2)

Provides information on how to contact the Technology Support Center (TSC) for help.
Perceptive Content is the software that is used to store virtual copies of documents by various departments at Indiana State University. This article describes some ISU specific Perceptive Content operations and provides a link to the Office of Information Technology website for a set of detailed tutorials.

Details

Service ID: 23494
Created
Tue 10/10/17 2:01 PM
Modified
Wed 7/20/22 10:12 AM