Getting Help

Getting Help

No walk-ins, appointment required for all in-person visits. 

If you need any support with any service or incident please contact the Technology Support Center (TSC) help desk.
In-Person Appointments: Stalker Hall Room 009 (Lower Level)

Call-In Support: 812-237-2910
  • Option 1 - General IT
  • Option 2 - Canvas/Instructional Tools
  • Option 3 - Classrooms

Prevent wait times by making an appointment. Click here to make an appointment. 

Hours of Operation:
 
Summer Hours

Academic Break Hours

  • M-F, 8:00 AM - 4:30 PM
  • Closed Saturday and Sunday

The TSC will be closed when the University is closed.  

Fall Hours (begins August 14)

If classes do not meet on a Friday or Monday, we will be closed on the Sunday.


You may also submit a ticket directly from this website.  Either type keywords related to your issue in the search bar on the top right corner, or review the "Services" tab for the closest match.  Once you open a service page, you will see a blue request or report button in the upper right.  Click the button and fill out the requested information.  This will create a ticket that will be automatically routed to the appropriate team within OIT.

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Details

Article ID: 42680
Created
Thu 11/16/17 9:43 AM
Modified
Fri 5/27/22 11:07 AM

Related Articles (5)

This article will provide instructions for students on how to connect to the Microsoft Azure Virtual Desktop system. It also includes some usage notes as well as the software packages offered.
This articles describes, and points to, the software ISU students, staff, and faculty can down load and install on personal devices at no additional costs. If you have an ISU owned machine that you need software installation support please use the service titled "Software Installation for ISU Owned Machines".
This article will provide general information about Microsoft Office 365 Multi-Factor Authentication (MFA) for faculty, staff and student employees.
This article explains the minimum hardware and software specifications for students bringing their own laptop. If you have questions about the minimum specifications please stop by the Technology Support Center on the lower level of Stalker Hall or call 812-237-2910.
This article will provide general information about the University Account created for all students, faculty and staff and used to access the MyISU portal and other web-based resources at Indiana State University.

Related Services / Offerings (41)

At Indiana State University, there are several Adobe software packages available to Faculty and Staff to use for work - Adobe Acrobat Pro, Adobe Creative Cloud Suite and Adobe Sign
Deactivation requests for accounts associated with employees that have either separated or change roles of their employment at Indiana State University (i.e. - moving from one department to another). Note: Only supervisors and or Argos Security Officers should submit these requests.
Modifications to an existing account, such as the e-mail address associated with the account, group memberships, user roles, and account ownership.
Argos is a report writing tool used for building and deploying reports, creating files, and displaying dashboards using data that Indiana State University collects and maintains within numerous databases.
Use this service to report a functional issue with Argos, including any account or log in issues.
Use this service to request the transfer of an existing Banner account to a new employee. This service can only be requested by the employee's supervisor.
Request a new Banner Account. Request specific access within the Banner Administration System. Change existing Account Access within Banner.
Request Data Updates or Functionality Changes for Banner. Used for Service Requests to ICS personnel that are outside of standard account requests.
Banner is the primary Administrative System used for all areas across campus. Banner Accounts are requested through "Banner Security Managers".
Blackboard accounts may be requested for individuals without a University ID.
Collaborate offers two interfaces, Classic and Ultra. Courses are set to the Ultra interface by default, but instructors may request their course to be converted to Classic.
This service will allow users to report a general issue with Blackboard.
Create an account for a new user of Blue Reports. For Blue Report issues please use the Blue Report - Report an Issue service.
Use this service to report a functional issue with Blue Reports, including any account or log in issues.
Development or modification of workspaces, canned responses, campaigns, web forms, reports, and rules for existing CRM users. Training requests can also be submitted.(CampusNexus CRM)
Customer Relationship Manager (CRM). Primarily used for Student Interactions (prospective students, leads, current enrollments etc.)
Reporting issues with audio, video, and computer issues in the classrooms (both General and Discipline classrooms).
Request help on how to use audio/video equipment in a conference room.
Report any issue(s) with audio equipment, visual equipment, or computer issues in a Conference Room.
Use this service to request the purchase of software that contains/retains student data (FERPA), credit card capabilities (PCI-DSS), medical data (HIPPA) or requires a contract to be signed. This includes software that is installed on-campus or off-campus (hosted).
The Technology Service Center provides hardware repair for ISU-owned computers with ISU Property tags, and Scholarship laptops in warranty, and Rental laptop computers.
This service is used to request a hardware upgrade for your computer.
Create or modify an ImageNow account for a new user of the ImageNow document imaging system.
Use this service to report a functional issue with Kronos, including any phone entry issues and employee access issues.
Reporting issues in the computer labs (both General and Discipline Specific).
Released in December 2021, the new MyISU Portal is based on the Engage, Connect, and Yoda products by Engage.
This service is to request the installation of a new operating system OR to re-install your current operating system.
This service is to request basic hardware diagnostics, software updates, and anything else you need to keep your machine running at full capacity.
Use this service to report a functional issue with the PeopleAdmin product.
Use this service to report a functional issue with Perceptive Content (ImageNow), including any account or log in issues.
Portal Badges provide access to multiple services and 3rd party applications.
Requests for account modifications (i.e. - changing the Qualtrics account username, changing from self-registered to ISU brand database accounts, altering groups, transferring surveys, and more).
Request a new account and credentials for Qualtrics If your role is that of a Student, you must be Graduate Student and must have a Faculty or Staff requests the account on your behalf. The requester is the “Sponsor”.
Use this service to report any functional issues associated with your ISU Qualtrics account (surveys, groups etc.)
Moving locations can cause computer service interruptions. By providing notice of upcoming moves, OIT can assist with a seamless transition.
Use this service to report a functional issue with Skillsoft, including any account or log in issues.
Use this service to request software installation support for ISU owned computers. The software can be included in the ISU Software Center, or could be other business related software used on an ISU owned computer. For support on installing software on personal machines see the Knowledge Base article titled "Install Software on Personal Computers"
Students requesting to add money or requesting credit be applied to their Print Balance account
University Accounts are automatically created when you are associated with the university in some way. Whether you are a student, staff or faculty; you will have a university account created. This service will allow you to request help using your University Account.
Request an "Affiliated" University Account for someone that is not an employee or student.