PC Diagnostics and Tune-Up

Introduction

This service offers basic hardware diagnostics, software updates, and essential maintenance to ensure your computer operates at peak performance. It includes enterprise software installations and updates like Banner, Argos, Java, and other programs necessary for University operations.

Standard Services and Features

Hardware Diagnostics

• Utilizes built-in diagnostics or third-party tools based on the model.

• Allows our hardware team to identify current or potential hardware issues.

Software Updates

• Updates for Windows operating system.
• Enterprise software updates.
• Updates for third-party programs such as iTunes, Java, etc.

Software Installation Requests

• Installation of software provided by the user.
• Installation of software available through the University's Software Center.
• Miscellaneous requests related to University-owned computers.

Service Level Agreement (SLA)

• Completion of this service is guaranteed within 2 business days.

Constraints/Scope

• This service is available for faculty and staff using University-owned equipment, as well as current students.

• Basic hardware diagnostics are available for all, but hardware services beyond diagnostics are limited to scholarship laptop models brought in by students.
• Services are applicable to both laptops and desktops but exclude phones.

Conclusion

Faculty, staff, and current students are encouraged to utilize this service for hardware diagnostics, software updates, and installations essential for maintaining University-owned computers. For more information or assistance, please contact our IT Help Desk.