Service Catalog

Categories (11)

Accounts and Passwords

Request Accounts, Change Access or Reset Passwords for various university systems, including: MyISU Portal, Banner, Blackboard, Argos, ImageNow, Blue Reports, Talisma, and more.
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Get Connected

Services and issues related to on-campus and off-campus connections to the network (wireless and wired) and major services.
Note: Many common issues are addressed in our Knowledge Base https://indstate.teamdynamix.com/TDClient/1851/...
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Academic Tools and Research Support

Instructional tools (Blackboard, Yuja, Respondus, etc.) and programming services for faculty instruction and research projects.
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Hardware, Software, and Printing

Computer hardware and software, printers/printing, computer and software purchases.
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Email, Calendaring and File Storage

Office and personal productivity tools such as email, calendaring, and file storage.
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Conferencing, Collaboration, and Telephone

Requests and issues related to SharePoint, telephones, voicemail, and conferencing.
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Graphic Design, Multimedia, and Video

Graphic design and layout consultation, printing, and video services.
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Classrooms and Labs

Contains services to report an issue with any classroom, lab, conference room, or distance education classroom. Also, contains services for Audio/Visual Equipment requests, Classroom Technology Training, Computer Labs software installation/updates.
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Business Applications

Report an Issue or Request Data/Functionality changes for Enterprise Software such as Banner, Argos, Perceptive Content, Kronos, PeopleAdmin, Talisma, Qualtrics and more..
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Security

Security incident reporting, security consultations, and exemption requests.
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IT Professional Services

Employee Separation Requests, TeamDynamix problems, ImageNow Implementation Requests and requests for OIT consulting: e.g. Training, New Product Evaluations.
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