Service Catalog

Categories (12)

Online Classes / Remote Work

Top Requests relevant to remote instruction and work for Students, Faculty, and Staff.
The search functionality at the top can be used for additional assistance as well as contacting our Help Desk (Technology Support Center) during business hours.

Accounts and Passwords

Request Accounts, Change Access or Reset Passwords for various university systems, including: MyISU Portal, Banner, Blackboard, Argos, ImageNow, Blue Reports, Talisma, and more.

Get Connected

Services and issues related to on-campus and off-campus connections to the network (wireless and wired) and major services.
Note: Many common issues are addressed in our Knowledge Base https://indstate.teamdynamix.com/TDClient/1851/...

Academic Tools and Research Support

Instructional tools (Blackboard, Yuja, Respondus, etc.) and programming services for faculty instruction and research projects.

Hardware, Software, and Printing

Computer hardware and software, printers/printing, computer and software purchases.

Email, Calendaring and File Storage

Office and personal productivity tools such as email, calendaring, and file storage.

Conferencing, Collaboration, and Telephone

Requests and issues related to SharePoint, telephones, voicemail, and conferencing.

Graphic Design, Multimedia, and Video

Graphic design and layout consultation, printing, and video services.

Classrooms and Labs

Contains services to report an issue with any classroom, lab, conference room, or distance education classroom. Also, contains services for Audio/Visual Equipment requests, Classroom Technology Training, Computer Labs software installation/updates.

Business Applications

Report an Issue or Request Data/Functionality changes for Enterprise Software such as Banner, Argos, ImageNow, Kronos, PeopleAdmin, Talisma, Qualtrics and more..

Security

Security incident reporting, security consultations, and exemption requests.

IT Professional Services

Employee Separation Requests, TeamDynamix problems, ImageNow Implementation Requests and requests for OIT consulting: e.g. Training, New Product Evaluations.