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Categories (12)
Online Classes / Remote Work
Top Requests relevant to remote instruction and work for Students, Faculty, and Staff.
The search functionality at the top can be used for additional assistance as well as contacting our Help Desk (Technology Support Center) during business hours.
Accounts and Passwords
Request Accounts, Change Access or Reset Passwords for various university systems, including: MyISU Portal, Banner, Blackboard, Argos, ImageNow, Blue Reports, Talisma, and more.
Get Connected
Services and issues related to on-campus and off-campus connections to the network (wireless and wired) and major services.
Note: Many common issues are addressed in our Knowledge Base
https://indstate.teamdynamix.com/TDClient/1851/...
Academic Tools and Research Support
Instructional tools (Blackboard, Yuja, Respondus, etc.) and programming services for faculty instruction and research projects.
Hardware, Software, and Printing
Computer hardware and software, printers/printing, computer and software purchases.
Email, Calendaring and File Storage
Office and personal productivity tools such as email, calendaring, and file storage.
Conferencing, Collaboration, and Telephone
Requests and issues related to SharePoint, telephones, voicemail, and conferencing.
Graphic Design, Multimedia, and Video
Graphic design and layout consultation, printing, and video services.
Classrooms and Labs
Contains services to report an issue with any classroom, lab, conference room, or distance education classroom. Also, contains services for Audio/Visual Equipment requests, Classroom Technology Training, Computer Labs software installation/updates.
Business Applications
Report an Issue or Request Data/Functionality changes for Enterprise Software such as Banner, Argos, Perceptive Content, Kronos, PeopleAdmin, Talisma, Qualtrics and more..
Security
Security incident reporting, security consultations, and exemption requests.
IT Professional Services
Employee Separation Requests, TeamDynamix problems, ImageNow Implementation Requests and requests for OIT consulting: e.g. Training, New Product Evaluations.
Additional Resources
Popular Services
Telephone/Unified Communications – Request Service or Modification
Telephone/Unified Communications - Report an Issue
Banner - Create/Modify Account Services
Other Business Applications - Report an Issue
Computer Acquisition - Pool Computer
My Recently Visited Services
Networking - Report an Issue
Instructional Tools Training
Canvas - Request a New Course Site
Banner - Create/Modify Account Services
High Performance Computing (HPC)-Request Access
Popular Tags
Account
(11)
Computer
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equipment
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Acquisition
(5)
Banner
(5)
event
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Network
(5)
peripheral
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pool
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