Popular Services

Departmental Shared Mailboxes are a special mailbox type that allows multiple people to access a single mailbox to send or receive messages. It can also be used for student employees so that their business communication stays separate from their student communication.

Request a modification to a current “Departmental File Share” L Drive

Request an "Affiliated" University Account for someone that is not an employee or student.

ISU-OPEN Replaces ISU-GUEST for a Better Wireless Experience

This service is used by Faculty and Staff to request standard new computer equipment, such as ISU standard laptops.

Request multiple course enrollments be merged into a single course site in Blackboard. Note: Course merge request must be submitted prior to the start of classes.

Use this service to request software installation support for ISU owned computers. The software can be included in the ISU Software Center, or could be other business related software used on an ISU owned computer. For support on installing software on personal machines see the Knowledge Base article titled "Install Software on Personal Computers"

Request to have student, instructor, or teaching assistants enrolled or unenrolled from a Blackboard course site.

Service to request used pool machines for deployment to Lecturers, Student Workers, Graduate Assistants, Staff or Faculty.

Request a new Banner Account. Request specific access within the Banner Administration System. Change existing Account Access within Banner.

At ISU, Faculty and Staff can request to have either the entire Creative Cloud Suite or Acrobat Pro installed on their ISU property tagged computer. Access to Adobe Sign can also be granted.

Request Telephone Services/Report Telephone Troubles

Request Data Updates or Functionality Changes for Banner. Used for Service Requests to ICS personnel that are outside of standard account requests.

Unified Communications tool enabling communication and collaboration.

This service will allow users to report a general issue with Blackboard.

Unified Communications provide critical communication services for its users.

Create or modify an ImageNow account for a new user of the ImageNow document imaging system.

Contact Center (Customer Interaction Center) provides contact center functionality to university groups.

Assistance with connecting to the ISU Network via wireless, wired, or Virtual Private Network (VPN) connection.

Use this service to report an issue with desktop application, such as Microsoft Office applications, or other types of productivity software such as Adobe application, Visio, Project, or Web Browsers.

Argos is a report writing tool used for building and deploying reports, creating files, and displaying dashboards using data that Indiana State University collects and maintains within numerous databases.

Request a new account and credentials for Qualtrics

If your role is that of a Student, you must be Graduate Student and must have a Faculty or Staff requests the account on your behalf. The requester is the “Sponsor”.

This service is used by Faculty and Staff to request non-standard, specialized Computers (not peripherals) such as Mac or high-end workstations.

Portal Badges provide access to multiple services and 3rd party applications.

Development or modification of workspaces, canned responses, campaigns, web forms, reports, and rules for existing CRM users. Training requests can also be submitted.(CampusNexus CRM)