Popular Services
This service is used by Faculty and Staff to request computers or related equipment.
Use this service to request a content edit for a department’s existing website or web page.
Telephone and Unified Communications tools enabling communication and collaboration. The associated form allows you to request moves, adds, or changes as well as headsets.
Request a modification to a current “Departmental File Share” L Drive
At Indiana State University, there are several Adobe software packages available to Faculty and Staff to use for work - Adobe Acrobat Pro, Adobe Creative Cloud Suite and Adobe Sign
Released in December 2021, the new MyISU Portal is based on the Engage, Connect, and Yoda products by Engage.
Request an "Affiliated" University Account for someone that is not an employee or student.
OIT consultation, Q&A, training, or other personalized service.
Assistance with connecting to the ISU Network via wireless, wired, or Virtual Private Network (VPN) connection.
Students, Faculty, and Staff with software related issues with a Windows or Mac OS.
Request a new Banner Account. Request specific access within the Banner Administration System. Change existing Account Access within Banner.
Telephones and Unified Communications provide critical communication services for their users.
Use this Service to report an issue with Office 365 applications other than email or calendaring. For example, OneDrive, OneNote, Delve, and others.
Use this service to report an issue the University website or departmental websites. This service is not for reporting issues with the Sycamore Root.
University Accounts are automatically created when you are associated with the university in some way. Whether you are a student, staff or faculty; you will have a university account created. This service will allow you to request help using your University Account.
Request Data Updates or Functionality Changes for Banner. Used for Service Requests to ICS personnel that are outside of standard account requests.
Use this service to report an issue with specific Enterprise Business applications. If you need access to a Business application or a reset of an application password, please go to the "Accounts and Passwords" services.
Departmental Shared Mailboxes are a special mailbox type that allows multiple people to access a single mailbox to send or receive messages. It can also be used for student employees so that their business communication stays separate from their student communication.
Use this service to request SPSS/Minitab for an entire class or a Faculty installation on a Mac.
Banner is the primary Administrative System used for all areas across campus.
Banner Accounts are requested through "Banner Security Managers".
The Technology Service Center provides hardware repair for ISU-owned computers with ISU property tags and scholarship laptops in warranty.
Use this service to report issues with email and calendaring.
Install printers on a computer to enable use of departmental printers.
Use this service to request software installation support for ISU owned computers. The software can be included in the ISU Software Center, or could be other business related software used on an ISU owned computer. For support on installing software on personal machines see the Knowledge Base article titled "Install Software on Personal Computers"