Popular Services
This service is used by Faculty and Staff to request computers or related equipment.
Use this service to request a content edit for a department’s existing website or web page.
Request an "Affiliated" University Account for someone that is not an employee or student.
Use this service to report issues with email and calendaring.
Request a modification to a current “Departmental File Share” L Drive
Departmental Shared Mailboxes are a special mailbox type that allows multiple people to access a single mailbox to send or receive messages. It can also be used for student employees so that their business communication stays separate from their student communication.
Request a new Banner Account. Request specific access within the Banner Administration System. Change existing Account Access within Banner.
Submit requests to update our computer inventory database.
Use this service to request SPSS/Minitab for an entire class or a Faculty installation on a Mac.
Telephones and Unified Communications provide critical communication services for their users.
Assistance with connecting to the ISU Network via wireless, wired, or Virtual Private Network (VPN) connection.
Students, Faculty, and Staff with software related issues with a Windows or Mac OS.
Create or modify a Perceptive Content account for a new user of the document imaging system.
At Indiana State University, there are several Adobe software packages available to Faculty and Staff to use for work - Adobe Acrobat Pro, Adobe Creative Cloud Suite and Adobe Sign
This service allows Faculty and Staff to request the pickup of OIT equipment that is no longer needed.
Use this service to request software installation support for ISU owned computers. The software can be included in the ISU Software Center, or could be other business related software used on an ISU owned computer. For support on installing software on personal machines see the Knowledge Base article titled "Install Software on Personal Computers"
Use this Service to report an issue with Office 365 applications other than email or calendaring. For example, OneDrive, OneNote, Delve, and others.
Reporting issues with audio, video, control systems, and classroom podium computers in classrooms (both General and Discipline classrooms).
Request Data Updates or Functionality Changes for Banner. Used for Service Requests to ICS personnel that are outside of standard account requests.
Install printers on a computer to enable use of departmental printers.
Purchase software for use in ISU business.
Request a new Canvas Sandbox Course site for development use. Sandbox sites are for developing content only; no students will be enrolled in sandbox sites.
This service will allow users to report a general issue with Canvas.