Telephone/Unified Communications – Request Service or Modification


Campus telephone services combined with Unified Communications tools provide features such as instant messaging, voicemail, telephone calls, multimedia conferencing. These tools allow for fluid communication workflows to reduce the amount of time that is spent handling communications.  This service is best used with a headset.  The associated form allows you to request moves, adds, or changes as well as headsets.

Standard Services and Features

  • Telephone calling
  • Instant Messaging
  • Voicemail
  • Multimedia conferencing
  • Headsets

SLA:  you can expect service fulfillment within 5 business days.


  • All University faculty and staff, who have an email account, have access to Skype for Business Instant Messaging and presence functionality.
  • Other non-user phones may be provided using alternative technologies such as analog telephones.
  • Conferencing will require a UC device at a minimum and video conferencing will require a webcam.

Note: Information (including cost) for headsets and other devices can be found on our Unified Communications Audio/Video Device Information Knowledge Base Article. For other telecommunication charges, please see: Telecommunication Charges


Please provide the information requested on the form.  If you have questions, prior to submitting the request, contact

Maintenance Schedule 

  • Every Thursday from 4 am-7:30 am
  • Other times when critical
Request Service

Related Articles (3)

This article contains charges related to telecommunication services.
Indiana State University (ISU) strives to minimize costs associated with providing unified communications (UC) audio devices to faculty and staff utilizing telephone services through University phone systems. These devices provide the interface to our telephony systems and incur costs based on the devices desired.
This article will describe audio/video devices to be used with ISU's unified communications system.


Service ID: 20229
Tue 5/30/17 2:18 PM
Wed 6/5/24 3:28 PM