MyISU Portal - Report an Issue

Description

Released in December 2021, the new MyISU Portal is based on the Engage, Connect, and Yoda products by Unifyed.

The MyISU Portal Platform provides the following services:

  • Single Sign-On to ISU Applications through Microsoft Azure
  • Role Based Access to Services and Applications
  • MyISU Mobile Application
  • Role Based Communication (Spring/Summer 2022)
    • Smart Articles – Rich Text Portal Articles that can be targeted to specific groups.
    • Email – Targeted Email to specific groups.
    • Portal and Mobile App Messages with Notifications
  • AI controlled Instant Messaging Agent (Summer/Fall 2022)

Standard Service Features

Report an issue or an error received while using the MyISU Portal or Mobile App:

  • Authentication Failure after Application Opens
  • Hangs after selection
  • Application or Page Opens – but is not readable
  • Service or Application is not available

SLA: You can expect a reply about this incident within 4 business hours.

Scope/Constraints

  • Access to many services within the Portal is based upon the user’s role at the university. For example, staff or faculty may not be provided access to the same applications as a student.
  • As the MyISU Portal is completely browser based, problems may arise due to your specific browser configuration.
  • OIT or any ISU department does not provide support for some applications. User Training and Assistance is often provided by the Vendor’s support services; often via “Help” within the application.
 
Report an Incident

Related Articles (5)

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This article will provide general information about Microsoft Office 365 Multi-Factor Authentication (MFA) for faculty, staff and student employees.
This article will provide general information about the University Account created for all students, faculty and staff and used to access the MyISU portal and other web-based resources at Indiana State University.

Details

Service ID: 51102
Created
Tue 10/12/21 1:36 PM
Modified
Mon 10/17/22 10:02 AM