Forgotten Your University Account Password

Introduction

A University Account is automatically created through the Office of Information Technology for individuals when they become associated with the university as a student, faculty, or staff.  To activate this account you are required to:

  1. Chose the link for Activate, Forgot Password on the log in page of the portal
  2. Get Security Code verification.
  3. Change password.

To complete these steps make sure you know your University Email Account, something like sycamoresam@sycamores.indstate.edu, or First.Last@indstate.edu, and are able to receive email messages to the personal email address you provided ISU. 

Steps To Reset Your Forgotten Password for your University Account

Note: If you know your password and just want to change your password, log into the portal and use the "Change Password" Link.

Go to aka.ms/sspr or portal.indstate.edu and click on the "Activate Your Sycamore Login" link.

  1. Choose from one of the options below.

  • Reset your password using an email address

Sends an email to the email address you previously set up in two-step verification or security info. If your administrator has turned on the security info experience, you can find more info about setting up an email address in the Setup security info to use email (preview) article. If you're not yet using security info, you can find more info about setting up an email address in the Set up my account for two-step verification article.
1.    Select Email my alternate email, and then select Email.
2.    Type the verification code from the email into the box, and then select Next.
3.    Type and confirm your new password, and then select Finish.

  • Reset your password using a text message

Sends a text message to the phone number you previously set up in security info. If your administrator has turned on the security info experience, you can find more info about setting up text messaging in the Setup security info to use text messaging (preview) article. If you're not yet using security info, you can find more info about setting up text messaging in the  Set up my account for two-step verification article.
1.    Select Text my mobile phone, type your phone number, and then select Text.
2.    Type the verification code from the text message into the box, and then select Next.
3.    Type and confirm your new password, and then select Finish​​​​​​

  • Reset your password using a phone number

Places an automated voice call to the phone number you previously set up in security info. If your administrator has turned on the security info experience, you can find more info about setting up a phone number in the Setup security info to use a phone call (preview) article.
1.    Select Call my mobile phone, type your phone number, and then select Call.
2.    Answer the phone call and follow the instructions to verify your identity, and then select Next.
3.    Type and confirm your new password, and then select Finish.

  • Reset your password using a code from your authenticator app

Accepts a random code provided by your authentication app. If your administrator has turned on the security info experience, you can find more info about setting up an authenticator app to provide a code in the Setup security info to use an authentication app (preview) article. If you're not yet using security info, you can find more info about setting up an authenticator app to provide a code in the Set up my account for two-step verification article.
1.    Select Enter a code from my authenticator app, and then select Send Notification.
2.    Open your authenticator app, type the verification code for your account into the box, and then select Next.
3.    Type and confirm your new password, and then select Finish.
4.    After you get the message saying that your password has been reset, you can sign in to your account using your new password.

  • Microsoft's Password Protection identifies detects and blocks known weak passwords and their variants. 
  • The password you choose will also need to meet the ISU password requirements configured in ISUAD.

 

0% helpful - 2 reviews

Details

Article ID: 139787
Created
Mon 11/29/21 10:39 AM
Modified
Thu 7/28/22 8:42 AM

Related Services / Offerings (1)

Released in December 2021, the new MyISU Portal is based on the Engage, Connect, and Yoda products by Engage.