Networking - Report an Issue


Assistance with connecting to the ISU wireless/wired/VPN networks when error messages are encountered or other anomalies with connecting.

Standard Activities and Processes

Provides wireless/wired/VPN network connection for devices. Many common issues are addressable by users and can be found in the Knowledge Base. 

SLA:  You can expect a reply within 4 business hours.


Wired Connections - The University provides wired network connections for devices to connect to the local network.

Wireless Connections:

ISU-SECURE – Faculty, Staff and Student Access Only – Secured encrypted wireless communications. Recommended methodology. Requires devices to be able to support WPA2 – AES encryption with enterprise Authentication.

ISU-OPEN – Faculty, Staff and Student access as well as University Sponsored Guests and visitors – Unencrypted wireless communications.

eduroam - Faculty, Staff and Student access as well as visiting educational institutional members whose institution participate in the eduroam system.

VPN - Faculty, Staff and Student Employee and some contractors Access Only.


For wired connections, users should check jacks to determine if the jack is already active. If they get a link but not able to connect to the internet it may be necessary to do a BOOTP request. If there is no link, then they should request a Jack Activation request, this process and provide all the requested information.

For VPN, users should check that they are on the internet and able to access other websites.


As required with advanced notification.


Report an Issue

Related Articles (14)

You can test your Internet connection speeds to see if your service is adequate to work from home. This article also contains suggestions for evaluating whether your internet service provider and/or your setup in your home are adequate for the best connection speeds.
This is the updated Secure Client Formally Anyconnect Secure Client instructions for connecting to the VPN.
This article describes how to connect your device to the ISU-SECURE network. These steps should be followed by students, faculty, staff and anyone with an Indiana State University account provided by a campus sponsor. This is a secure network and is the preferred network to be used by students, faculty and staff conducting Indiana State University business.
This article will provide general information about eduroam at Indiana State University. The target audience is students, faculty and staff.
This article describes how to connect your device to the ISU-OPEN wireless network. Guest without an Indiana State University should follow these steps to create a temporary account that will allow them to access the ISU-OPEN network during their visit.
This article describes how to connect to the ISU-OPEN wireless network for students, faculty, and staff.
This article describes how to connect to the wired network in residential facilities. The target audience is students, faculty, staff and guest.
This article describes how to connect to the ISU network in residential facilities for guest using a wired connection.
Access to the ISU campus network (ISU-Secure) is now available in Parking Lot M.
This article explains how to connect home or consumer-grade devices like Game Consoles, Televisions, Amazon Fire TV, Roku and other similar devices to ISU’s enterprise network.
This standard prohibits connection of personally-owned components to the ISU-Secure network.
Use this guide if you are having trouble connecting to our wireless network. This guide lists devices and/or device specifications that are compatible with our ISU network. It also lists devices that are known to have problems connecting to our network.
Following these instructions you should be fully connected to the VPN appliance.
Staff and faculty who are working from home or off campus may need to connect to resources that are only available from on campus, such as the L: Drive. Connecting to the VPN provides a secure and easy-to-use method for connecting to the campus network.


Service ID: 20891
Thu 6/22/17 3:53 PM
Tue 5/16/23 10:39 AM