Supported Wireless Devices Information

Introduction

Indiana State University supports both an Open Protocol network {ISU-OPEN} and a secure network {ISU-SECURE or eduroam}. Nearly every building on campus has wireless access points installed. This document is to provide a technical overview of the Wireless services provided on campus and what devices are supported on campus.

Devices

Any device that is not able to connect to the ISU-SECURE or eduroam network, typically consumer grade devices like video play back and game consoles, must be connected to the ISU-OPEN network. If the device cannot connect to the ISU-OPEN network when properly configured via the ISU-OPEN documentation, then it will not work on our network.

Devices known to not work on the wireless network

• Nintendo Wii – Requires 802.11b and 802.11g connectivity.
• 802.11b only devices are not supported on the ISU Campus.
• Newer Chromebooks are limited to 802.11ac connectivity, and will only work in covered buildings (see list.)  It should also be noted that Chromebooks will not install software that is frequently required in class, and therefore are unlikely to be sufficient as a laptop to complete coursework.

Devices known to have issues on the wireless network

• PlayStation 3 requires the latest firmware update from the manufacturer.
• A number of devices like Chromecast, and Apple TV will connect to the network. However, these devices are not designed to work on a campus / enterprise grade routed network. Therefore if you wish to access them, your source device must be on the same network as the device.

Devices we will not support on our network

• Wireless printers – please use a USB cable.
• Personal wireless routers - per the student handbook and university handbook.

Devices that can cause interference and affect the level of service their location

• Wireless Hotspots, cell phones based or Mi-Fi devices. These still use the same Wi-Fi frequencies as the regular network.
• Cordless phones and other devices that operate in the 2.4GHz and 5GHz radio range.
• Microwave ovens.
• Bluetooth equipment.
• Wireless game controllers, keyboards and mice that use 2.4GHz.
• Position of furniture or equipment, especially those made with a lot of metal or “heavy” furniture. Can reduce the wireless signal strength.

Tips and Tricks

• Try moving your device away from large objects to see if your device can improve its signal. Moving just a little bit in one direction or another can help.
• Make sure you device is up to date with the latest and greatest software updates, drivers and firmware for your network adapter. This is typically evident with one device connects just fine and another does not.
• If you see periodic instances of problems. Please note the exact date, time and location when the problem occurred. We can use this information to help isolate issues.

802.11ax Access by building

• Buildings that do have, or have 802.11ax compatibility. There may have small areas without 802.11ax compatibility:
  • 500 Wabash
  • Blumberg Hall
  • Burford Hall
  • Cromwell Hall
  • Erickson Hall
  • Hines Hall
  • Jones Hall
  • Mills Hall
  • Pickerl Hall
  • Rhoads Hall
  • Sandison Hall
• Buildings with full 802.11ax compatibility:
  • Dreiser Hall

802.11ac Access by building 

• Buildings that do NOT have, or have very limited 802.11ac compatibility
  • Arena (Unremodeled areas)
  • African American Cultural Center
  • Bob Warn Field
  • Student Career Center
  • Condit House
  • Fountain Area (Outside)
  • Facilities Management
  • Gillum Hall
  • Grounds Maintenance
  • Hulman Center
  • Hulman Field Flight Academy
  • Cunningham Library
  • New Theater
  • Landini Center for Performing and Fine Arts
  • Public Safety
  • St John Softball Complex
  • Stalker Hall
  • Memorial Stadium
  • Student Services Building
  • Sandison Hall
  • Tech A Building
  • Gibson Track and Field
  • Tirey Hall
  • University Apartments Units 1, 2, 3, & 4
• Buildings that may have small areas without 802.11ac compatibility:
  • Normal Hall
  • Parsons Hall
  • Science Building
  • Student Recreation Center
  • Myers Technology Center
  • University Hall
• Buildings with full 802.11ac compatibility:
  • Art Annex
  • Athletic Annex
  • College of Health and Human Services (New Arena)
  • Chestnut Building
  • Fine Arts
  • Federal Hall (Scott College of Business)
  • Fairbanks Hall
  • Recycle Center
  • ISU Foundation Building
  • Homstedt Hall
  • HMSU
  • Landsbaum Center
  • Simmons Student Activity Center
  • Mullins House
  • Power Plant
  • Rankin Hall
  • Root Hall
  • Reeve Hall
  • Sycamore Towers Dining
  • Tennis Courts
  • John Moore Welcome Center

Additional Resources

If you are a student, take your computer / device to the Student Computer Support Center located in Stalker Hall room 009 or contact the Technology Support Center at 812-237-2910. All others, please contact the Technology Support Center.