Supported Wireless Devices Information


Use this guide if you are having trouble connecting to our wireless network. This guide lists devices and/or device specifications that are compatible with our ISU network. It also lists devices that are known to have problems connecting to our network.



Indiana State University supports both an Open Protocol network {ISU-OPEN} and a secure network {ISU-SECURE or eduroam}. Nearly every building on campus has wireless access points installed. This document is to provide a technical overview of the Wireless services provided on campus and what devices are supported. These standards are supported campus wide indoors and outdoors as of the summer of 2023. 




ISU Support Status

802.11b Wi-Fi 1



NOT Supported

802.11a Wi-Fi 2

  X Supported

802.11g W-iFi 3




802.11n Wi-Fi 4




802.11ac Wi-Fi 5




802.11ax Wi-Fi 6

  X Supported


Any device that is not able to connect to the ISU-SECURE or eduroam network, typically consumer grade devices like video play back and game consoles, must be connected to the ISU-OPEN network. If the device cannot connect to the ISU-OPEN network when properly configured via the ISU-OPEN documentation, then it will not work on our network.

Devices known to not work on the wireless network

  • Nintendo Wii – Requires 802.11b and 802.11g connectivity.
  • 802.11b only devices are not supported on the ISU Campus.

Devices known to have issues on the wireless network

  • PlayStation 3 requires the latest firmware update from the manufacturer.
  • A number of devices like Chromecast, and Apple TV will connect to the network. However, these devices are not designed to work on a campus / enterprise grade routed network. Therefore if you wish to access them, your source device must be on the same network as the device.

Devices we will not support on our network

  • Wireless printers – please use a USB cable.
  • Personal wireless routers or access points - per the student handbook and university handbook.

Devices that can cause interference and affect the level of service their location

  • Wireless Hotspots, cell phones based or Mi-Fi devices. These still use the same Wi-Fi frequencies as the regular network.
  • Cordless phones and other devices that operate in the 2.4GHz and 5GHz radio range.
  • Microwave ovens.
  • Bluetooth equipment.
  • Wireless game controllers, keyboards and mice that use 2.4GHz.
  • Position of furniture or equipment, especially those made with a lot of metal or “heavy” furniture. Can reduce the wireless signal strength.

Tips and Tricks

  • Try moving your device away from large objects to see if your device can improve its signal. Moving just a little bit in one direction or another can help.
  • Make sure you device is up to date with the latest and greatest software updates, drivers and firmware for your network adapter. This is typically evident when one device connects just fine and another does not.
  • If you see periodic instances of problems. Please note the exact date, time and location when the problem occurred. We can use this information to help isolate issues.

Additional Resources

If you are a student, take your computer / device to the Student Computer Support Center located in Stalker Hall room 009 or contact the Technology Support Center at 812-237-2910. All others, please contact the Technology Support Center.



Article ID: 45925
Mon 1/8/18 1:52 PM
Tue 5/14/24 9:04 AM

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