Computer or Accessories Request

Description

This service allows faculty and staff to request computers or computer accessories. Options are available for both purchasing new equipment and requesting equipment to be reissued.

Standard Services and Features 

OIT serves as the central repository for the university’s computer equipment. ISU faculty and staff can use this service to request computers and accessories—whether newly purchased or reissued—to support their work needs. The service is available to both Academic Affairs and Non-Academic departments, with funding eligibility, equipment standards, and request procedures tailored to each group’s operational requirements.

• ISU maintains a standard of one device per person.
• The Faculty and Staff Computer Standards documentation can be found here.

Service Level Agreement (SLA): You can expect this service to be completed in 25 business days.

Constraints/Scope

• Available to current ISU faculty and staff across both Academic Affairs and Non-Academic departments.
• Equipment may be requested for open positions only if the position has been officially posted.
• Requests for student workers must be submitted by a full-time ISU faculty or staff member who supervises the position.
• All purchase requests require approval from the requestor’s supervisor.

Academic Affairs Guidelines

• Academic Affairs Computer Package includes:
  • Microsoft Surface Laptop 7 or Apple MacBook Air M4 (13")
  • USB-C Hub with Ethernet
• Newly hired full time faculty or staff in newly created roles also receive:
  • One 24-inch monitor
  • Wired mouse and keyboard
• Academic Affairs departments are eligible for funding of one primary device per employee. Secondary devices must be funded by the department.

Non-Academic Affairs Guidelines

• The Office of Information Technology recommends that non-academic departments adopt the following standard computer bundle to promote consistency, compatibility, and ease of support across the university:
  • Microsoft Surface Laptop 7 or Apple MacBook Air M4 13 in
  • USB-C Hub with Ethernet

• For specialized needs:
  • Review the Computer and Accessories Catalog for pre-approved options.
  • If not listed, select OIT Consultation before purchasing.
• Devices purchased outside the service or catalog may be unsupported.
• Warranty is optional, but departments are financially responsible for repairs or replacements if not covered.
• Non-Academic units are responsible for funding all equipment requests unless OIT has available reissued devices previously returned by that department.

The Non-Academic Affairs Computer Replacement Guidelines contains more information on this process.

Graduate Assistants, Student Workers, and Lectures

• Responsible for using personal devices to access cloud-based tools like Outlook and Canvas
• University data must not be downloaded to personal devices.
• University-issued devices may be provided only if access to licensed applications is required.
  • The supervisor or department must submit the request on behalf of the graduate assistant or student worker.
  • Pool devices may be issued if available; otherwise, departments must fund purchases.
• Printer access requires departmental approval and removal upon employment end.

Directions

Future Hires

• Early submission allows for timely deployment.
• Include Banner position number or NOV number.
• Equipment deployed only after ISU account activation.

Purchasing Equipment

• Academic Affairs may substitute used equipment if available.
• Non-Academic units fund all purchases unless reissued devices are available.

(Reissued equipment is subject to inventory availability.)

Returning Equipment

• One-device-per-person standard applies.
• Old devices must be returned when new equipment is issued.
• Devices are held for two weeks for data recovery, then securely wiped and re-inventoried.

Shipping

• OIT will ship to remote employees living more than 70 miles from Terre Haute.
• Replacement shipments include a return label for the old device.