Description
Reporting issues in the computer labs (both General and Discipline Specific).
Standard Features
SLA: For non-urgent issues you can expect a reply within 4 business hours. Stop Work/Urgent request you can expect a reply within 15 minutes during regular office hours. Most incidents would be resolve within 24 hours, pending room access.
Scope/Constraints
Non-standard equipment would increase our time to resolution as well as room accessibility. For discipline classrooms, the department might be responsible for the parts needed to resolve the issue.
Office hours: M-F 8:00am to 4:30pm
Directions
If this is an urgent request, use the hotline phones in the general classroom for immediate service. If the issue cannot be resolved over the phone, a student technician will be dispatched over within 5-10 minutes normally. During times where call volumes are high, they might not be able to get there within the 5-10 minute window.
For non urgent request, please submit a ticket and provide the following information when making the request:
- Building
- Room
- Function type that you are having problems with (i.e., computer, sound, video, control, or other)
- Description of issue
Please contact the Technical Support Center if you need immediate help or require assistance (see the Getting Help link)