Classrooms - Report an Issue


Reporting issues with audio equipment, visual equipment, and computer issues in a General Classroom or Discipline Classroom.

Standard Features

SLA:  For non-urgent issues you can expect a reply within 4 business hours. Stop Work/Urgent request you can expect a reply within 15 minutes during regular office hours.  Most incidents would be resolve within  24 hours, pending room access.


Non-standard equipment would increase our time to resolution as well as room accessibility.  For Discipline Classrooms, the department may be responsible for the parts required to resolve the issue.

Fall and Spring semester office hours:
     Mon - Thurs, 7:30 AM - 9:30 PM
     Fri, 7:30 AM - 4:30 PM
     Closed Saturday and Sunday

Summer semester and breaks office hours:
     Mon - Fri, 8:00 AM - 4:30 PM
     Closed Saturday and Sunday

The office is closed when the University is closed, either during holiday breaks, inclement weather, or other reasons.


If this is an urgent request, use the hotline phone in the General Classroom for immediate service.  If the issue cannot be resolved over the phone, a student technician will be dispatched within 5-10 minutes normally.  During times where call volumes are high, they might not be able to get there within the 5-10 minute window.

For non urgent request, please submit a ticket and provide the following information when making the request:

  1. Building
  2. Room
  3. Function type that you are having problems with (i.e., computer, sound, video, control, or other)
  4. Description of issue

Please contact the Technical Support Center if you need immediate help or require assistance (see the Getting Help link)

Report an Issue

Related Articles (1)

Provides information on how to contact the Technology Support Center (TSC) for help.


Service ID: 25026
Tue 12/12/17 10:19 AM
Wed 7/26/23 11:13 AM