Qualtrics - Report an Issue


Track consumer behavior across diverse segments, benchmark initiatives, conduct complex academic research, survey different populations, evaluate ongoing products and services, and much more.

Standard Services and Features

Qualtrics is the world’s most agile platform for experience improvement, making it easy to monitor, respond to, and improve every key aspect of a situation along the academic journey and incorporate feedback into every decision.

Use this service to report an issue accessing, processing, creating, emailing etc.using your assigned ISU Qualtrics account and to request any consultations you might need to build and deliver your surveys.

SLA:  For non-urgent issues you can expect a reply within 4 business hours. Stop Work/Urgent request you can expect a reply within 15 minutes.  


  • Current faculty, staff, eligible affiliates, and sponsored students.
  • Faculty hired by term may not be able to access Qualtrics before their first day of employment. When they click on "Qualtrics" under "ISU APPS" in ISU portal, they may be redirected back to ISU portal instead of Qualtrics. In such a case, we suggest that the user request an affiliate account for early access.


Qualtrics is a browser based tool that requires no client side application to install.

To request an account for yourself or to sponsor a student account, go to the  "Accounts and Passwords" service.



Software as a Service, maintenance and upgrades are performed by the vendor with early notifications.

Report an Issue

Related Articles (2)

Provides information on how to contact the Technology Support Center (TSC) for help.
Qualtrics is a survey platform for academic research and administrative purpose. OIT is responsible for user accounts and permissions. Users should contact Qualtrics support for questions on how to use Qualtrics.


Service ID: 19473
Thu 5/4/17 7:21 PM
Wed 9/27/23 1:29 PM