Qualtrics - Report an Issue

Description

Track consumer behavior across diverse segments, benchmark initiatives, conduct complex academic research, survey different populations, evaluate ongoing products and services, and much more.

Standard Services and Features

Qualtrics is the world’s most agile platform for experience improvement, making it easy to monitor, respond to, and improve every key aspect of a situation along the academic journey and incorporate feedback into every decision.

Use this service to report an issue accessing, processing, creating, emailing etc.using your assigned ISU Qualtrics account and to request any consultations you might need to build and deliver your surveys.

SLA:  For non-urgent issues you can expect a reply within 4 business hours. Stop Work/Urgent request you can expect a reply within 15 minutes.  

Scope/Constraints

  • Current Faculty, Staff, and Sponsored Students.
  • For survey consultations, users are expected to have electronic versions of survey questions and associated answers ready, and to compile their own distribution list(s) where and when applicable. When requesting a consultation, please have the purpose of the survey established, know the survey release date, and attach to your request the survey questions / answers in Microsoft Word format.
  • Users have the responsibility to obtain IRB approval, distribute surveys, collect responses, and analyze corresponding response data.

Directions

Qualtrics is a browser based tool that requires no client side application to install.

To request an account for yourself or to sponsor a student account, go to the  "Accounts and Passwords" service.

 

Maintenance

Software as a Service, maintenance and upgrades are performed by the vendor with early notifications.

 
Report an Issue

Related Articles (1)

Provides information on how to contact the Technology Support Center (TSC) for help.

Details

Service ID: 19473
Created
Thu 5/4/17 7:21 PM
Modified
Wed 11/24/21 12:11 PM