Sycamore eLearning (Skillsoft) - Computer Based Training (CBT) - Report an Issue


Skillsoft is a leading global provider of high-quality, innovative, cloud-based learning and performance support resources. Enabling organizations to achieve competitive advantages through superior enterprise-wide knowledge and skills.

This service is used to report an issue with Sycamore eLearning, including any functional issues, account issues, or log in issues.  Sycamore eLearning is supported by the HR department.

Standard Service Features

This service is strictly for reporting issues with SkillSoftware.

SLA:  For non-urgent issues you can expect a reply within 4 business hours. Stop Work/Urgent request you can expect a reply within 15 minutes.  


This service incident is only for ISU Departments:

  • Departments utilizing the Skillsoft desktop client.
  • Departments utilizing the Skillsoft client.


You will need to provide the following required information:

  • Employee Name 
  • University Username
  • Issue type
  • Description of the issue
Report an Issue

Related Articles (1)

Provides information on how to contact the Technology Support Center (TSC) for help.


Service ID: 19462
Thu 5/4/17 12:03 PM
Fri 1/6/23 1:59 PM