Skillsoft - Computer Based Training (CBT) - Report an Issue

Description

Skillsoft is a leading global provider of high-quality, innovative, cloud-based learning and performance support resources. Enabling organizations to achieve competitive advantages through superior enterprise-wide knowledge and skills.

This service is used to report an issue with SkillSoft, including any functional issues, account issues, or log in issues.

Standard Service Features

This service is strictly for reporting issues with SkillSoftware.

SLA:  For non-urgent issues you can expect a reply within 4 business hours. Stop Work/Urgent request you can expect a reply within 15 minutes.  

Constraints/Scope

This service incident is only for ISU Departments:

  • Departments utilizing the Skillsoft desktop client.
  • Departments utilizing the Skillsoft client.

Directions

Uou will need to provide the following required information:

  • Employee Name 
  • University Username
  • Issue type
  • Description of the issue
 
Report an Issue

Related Articles (1)

Details

Service ID: 19462
Created
Thu 5/4/17 12:03 PM
Modified
Mon 11/29/21 10:17 AM