Description
The Technology Support Center (TSC) provides hardware support for ISU‑owned and ISU‑approved student devices.
To report a hardware issue, customers may either:
- Bring the device in person to the Technology Support Center in Gillum Hall 104, or
- Call the IT Help Desk, where a TSC technician will gather information and create a Computer Hardware Repair Incident ticket.
Devices that require evaluation or diagnostics must be physically brought to Gillum Hall 104 for troubleshooting.
TSC technicians run manufacturer‑approved diagnostics to identify the source of the hardware issue and determine the appropriate resolution or next steps.
What We Do (Standard Features)
Once checked in:
Accidental damage repairs are evaluated and completed by the manufacturer, subject to their warranty terms and approval.
For non‑ISU approved devices (such as student‑owned or unsupported models), TSC can provide diagnostic testing and service recommendations upon request but does not perform hardware repairs.
Eligibility & Scope
- ISU‑owned devices must have an official ISU Property Tag to be eligible for service
- ISU‑approved student models require:
- Current university enrollment
- Presentation of a valid Sycamore ID Card
- Student‑owned, non‑ISU approved devices are not eligible for hardware repairs but may receive diagnostic results
- Personally owned devices belonging to faculty or staff are not eligible for TSC hardware repair services
Directions
1. Identify the device with the issue
This includes laptops, desktops, or other ISU‑supported hardware.
2. Gather required information before reporting the issue
When reporting the problem, be prepared to provide:
- The ISU IT Property Tag or device serial number
- A clear description of what is wrong with the device
- How long the issue has been occurring and whether it is constant or intermittent
3. Choose how to report the issue
- Option 1: Bring the device to the Technology Support Center in Gillum Hall 104
- Option 2: Call the IT Help Desk; a technician will collect the information above and create the ticket
4. Bring the device to Gillum Hall 104
Even if the issue is reported by phone, the device must be dropped off in person for diagnostics and troubleshooting.
5. Check in with a TSC technician
The technician will review the issue, confirm device details, and document everything in the hardware incident ticket.
6. Diagnostics and next steps
- Diagnostics are run to identify the source of the issue
- Repair options or recommendations are provided based on device eligibility and warranty status
Additional Information
Devices must be physically brought to the Technology Support Center for diagnostics and repair evaluation. Calling the IT Help Desk allows a ticket to be created, but in‑person drop‑off is required for hardware troubleshooting.
For questions or additional assistance, please contact the IT Help Desk at 812‑237‑2910 or it-help@indstate.edu.