Introduction
This service facilitates hardware upgrades for computers, offering consultation on hardware review, suitability assessment, funding requirements, and actual installation of the hardware.
Standard Services and Features
Hardware Review
- An OIT staff member will review the current specifications of your device.
- Determine if the hardware is capable of accepting the upgrade.
- Consider any program-specific requirements.
- Discuss funding requirements for the upgrade.
Order
- Submission of a request is required to review the requested changes.
Installation
- The Technology Support Center (TSC) will assign a technician to install your upgrade.
- All upgrade services will be conducted at the TSC.
Constraints and Scope
- Certain types of hardware are unable to be upgraded. Examples include iPads, all-in-one tablets, and certain Apple laptops / desktops.
Service Level Agreement (SLA)
- Completion of this service is expected within 10 business days.
Conclusion
Faculty and Staff may fill out the form or contact the Technology Support Center to start your request. Students must visit the Technology Support Center for assistance. For more information, please contact our IT Help Desk.