Other Business Applications - Report an Issue

Description

Use this Service to report an issue with any Business application that does NOT have a dedicated Service page defined.

Standard Features

Use this service to report an issue with any of the following Business applications (an others not listed).  Based on the information provided in the request form, OIT will route the issue to the appropriate personnel and troubleshooting team.  

For Application Password Resets, go to the "Accounts and Password" section or do a search on the "Application Name - Reset Password". If you cannot find the application listed in the "Accounts and Password".  

SLA:  For non-urgent issues you can expect a reply within 4 business hours. Stop Work/Urgent request you can expect a reply within 15 minutes.  

Scope/Constraints

• OIT will only support authorized applications.
• Use the Desktop Applications - Report an Issue, to report issues with Desktop applications such as Microsoft Office, Adobe Creative Cloud, or Web Browsers.
• Use the Blackboard Learn - Report an Issue, to report issues with Blackboard and other Instructional tools.

Directions

• Before submitting a software issue ticket, we recommend restarting your computer.  A computer restart will resolve many temporary issues.  However, if the issue recurs after a restart, whether immediately or after a short period of use, OIT will need to evaluate the issue.
• If the software you are using is web-based, please check the system status page to verify that the software is operating normally.
• If the software application is not listed, or you cannot find the application service page, select "Other" when prompted and provide the name of the application.