Introduction
This form is used to report issues with ISU-supported software or operating systems that are not functioning as expected.
Standard Features
Based on the information provided in the request form, OIT will route the issue to the appropriate personnel and troubleshooting team. Specifically, you can report issues with the following applications:
| Microsoft Applications |
Operating System |
Web Browsers |
|
|
|
- Internet Explorer
- Microsoft Edge
- Chrome
- Firefox
- Safari
|
Note: You can also submit problems with other applications not listed here.
Emergency Work Stoppage: If this is a critical issue halting work, please call x2910 immediately.
SLA: For non-urgent issues you can expect a reply within 4 business hours.
Scope/Constraints
The Technology Support Center provides technical assistance exclusively for applications directly related to academic or university business use. This does not include training.
Conclusion
For prompt resolution of issues with ISU-supported software or operating systems, please utilize this form. For more information, please contact our IT Help Desk..