ISU Live System Consultation

Description

ISU Live 2.1 is the university standard, web based digital signage system that displays department news and campus news. Most of the content of ISU Live can be controlled by the department via a web portal. The main components of a new ISU Live system include a TV and a mini-computer.

Standard Service Features

OIT staff will discuss with you the location, facility, and approximate cost of your ISU Live system.

Customers are expected to provide the approximate location of the TV, the type of content to be displayed on the ISU Live system, and the time line as well as budget line for the new ISU Live system.

• ISU Live systems are billed to the requesting department. Costs can include the following:
  • TV
  • Mini-computer
  • Facilities costs:
    • Installing/moving an electrical outlet (if applicable)
    • Installing TV mount (if applicable)
  • Networking costs:
    • Installing/moving a network jack (if applicable)

Response to resolve within 2 business days. Consultation scheduled at a mutually agreed on time and possibly installation space availability.

Service Level Agreement (SLA)

SLA respond/resolve times are in normal business times during office hours, unless otherwise specified.

* Appointment scheduling may vary based on consultant and requester availability, and possibly installation space availability.

Scope/Constraints

• Scope: Current Indiana State University Faculty and Staff
• Any Department can request a new ISU Live system
• ISU Live systems are billed to the requesting department
• ISU Live users (department designees) must complete training before being able to access and modify the contents of their ISU Live systems
• Details will be sent upon completion of the service request

Directions

When completing the form, provide the following required information:

• Department/Unit Name for ISU Live system(s)
• Number of ISU Live systems requested
• Approximate locations (building and/or rooms) for the requested system(s).