File Services - Report an Issue


Staff and Faculty at ISU are strongly encouraged to utilize Network File Storage resources supported by Indiana State University's Office of Information Technology (OIT). Using the Network Files Storage mapped to your computer's H: and L: storage locations protects the security, integrity, and availability of the data and files used for work related productivity and tasks.  User are requesting a change to the share, by asking to add or remove members, or change rights from full rights to browse rights, along with asking for increased space if needed.  Note: The owner of the share that is set during creating is the only person that can approve changes.

Standard Activities and Processes

While it is common practice to save things locally on your computer’s desktop or ‘My Documents’ directory for convenience, any ISU work files that would be painstaking to recreate should be kept in the H: and L: Network File storage for long term storage. OIT does not support the backup and restoration of data on desktop and laptop hard-drives (local storage), but the integrity and availability of University data stored in the Network File Storage locations is supported via the daily backups performed by OIT. This provides the capability of a data restore in the event that files are accidentally moved, deleted, or altered, and reduces the risk of a user losing data via the failure of a workstation. If this happens, then you can login to another ISU computer to access your data on the mapped H: and L: Network Storage locations.

Sites like Dropbox, Box, and Google Drive are not suitable for the security of private data such as student personal information, grades, or other institutional data; as the University does not have a contractual expectation of privacy with those services. ISU’s Network File storage locations are a secure storage solution for ISU data. Reference this TDX Article:  Standard for Data Management and Security

SLA:  For non-urgent issues you can expect a reply within 4 business hours.


You must be part of the ISU community, Employee, Faculty, or Student Employee, or Educational Affiliate, Business Affiliate to have direct access to file shares.


When requesting a network based file restoration, please be prepared to provide the date the file(s) were last known to be good as well as the full path to the file(s), example: \\\data\Business Affairs\Ground Maintenance\trees.docx

If having access issues please insure your password has not expired. Update password at this location: ISU Portal

Other access issues:

If you have authenticated to your computer and are connected to the ISU network, here is a simple method for reconnecting the network file storage drives on your computer.

If your computer is running Windows 7 do the following:


If your computer is running Windows 8 through 10 simply hit the “Windows Key”

Now type “Login script” without the quotes. Select “run login script”.

This should refresh any network device connection. If this does not correct the issue, please contact the Technology Support Center or talk with your OIT Consultant.

Report an Issue


Service ID: 20977
Fri 6/23/17 2:51 PM
Mon 3/4/24 2:10 PM