Multifactor Authentication - Report an Issue


Microsoft Office 365 uses Multi-Factor Authentication (MFA) as a security enhancement that requires a second form of verification when logging into Office 365 resources.   Multi-factor authentication, sometimes referred to as second-step or two-step verification, requires you to authenticate using another method in addition to your username and password.  Multi-factor authentication is required for all faculty, staff and student employees accessing Microsoft Office 365 resources. 

MFA may not function properly during international travel.  If you are traveling out of the country, use this form to request a temporary exception.

Standard Service Features

When the Help Desk receives notification of the MFA issue either a Help Technician or an IT Consultant will work with you to identify and solve the issue. 

See the Related Links for self help and tutorial information.

SLA: You can expect this issue to be responded to within 4 business hours.


This service only deals with issues and questions concerning the set up and usage of MFA.


Provide the following required information when reporting a problem, or asking a questions.

  1. Requester
  2. Whether you are requesting the service on behalf of another person.
  3. Whether issue stops work and the urgency of the request.
  4. The type of issue you are having (incorrect settings, international travel exception, not receiving messages, or other)
  5. Email address of the account that is having the problem.
  6. Can you log into the Portal?
  7. Has ISU MFA worked for you before?
  8. Have you recently changed your password?
  9. Any error messages you received.
  10. Can you get to other web sites?

By providing this information the Technology Support Center will be able to solve your issue more quickly.

Report an Issue

Related Articles (3)

This article will assist anyone required to set up Office 365 Multi-Factor Authentication to access Office 365 resources. This article is for faculty, staff and student employees required to use Office 365 Multi-Factor Authentication.
This article will provide answers to frequently asked questions about Office 365 multi-factor authentication. The target audience is faculty, staff, student-employees.
This article will provide general information about Microsoft Office 365 Multi-Factor Authentication (MFA) for faculty, staff and student employees.


Service ID: 32558
Fri 1/25/19 3:53 PM
Tue 11/7/23 9:30 AM