Description
Request one-on-one or group assistance and training with classroom technology. This service is intended for non-emergency support and for assistance and training only.
For immediate classroom technology issues during class, please use the hotline phone located on the teaching podium (if available) or call 812-237-2910, option 3 (Classroom Technologies) during regular office hours.
Standard Service Features
One-on-one and group training sessions by appointment. Assistance with classroom hardware and pre-installed base image software. Response to resolve within 2 business days. Training scheduled at a mutually agreed on time and classroom availability.
Service Level Agreement (SLA)
SLA respond/resolve times are in normal business times during office hours, unless otherwise specified.
| Request |
Respond In |
Resolve In |
| Classroom Technology Training |
1 day |
2 days* |
* Appointment scheduling may vary based on classroom availability and requester availability.
Scope/Constraints
- Scope: Current Indiana State University Faculty and Staff
- Training sessions must occur during regular office hours.
- Training sessions must occur when the classroom is open and not in use.
- Sessions are scheduled in 30-minute increments.
- Availability may be limited during peak class hours.