Description
EMS is a user-friendly room scheduling application designed to manage the non-academic meetings and events that occur here at Indiana State University.
Standard Services and Features
Use this service to report any technical / non-functional issues associated with EMS (i.e. - inaccessible web pages or interfaces, downed services, login problems, or issues arising from upgrades, etc.). Help for scheduling and or room / building configuration issues can be obtained by reaching out to the Indiana State University Conferences and Events team by either visiting their http://venues.indstate.edu/conferences-meetings/ website or by contacting them directly either via phone at 812-237-3817 or via e-mail at isu-conferenceandeventservices@mail.indstate.edu. Direct vendor support from the Accruent company can be accomplished by sending an e-mail to support@accruent.com (which is encouraged for non-technical / usage issues).
SLA: For non-urgent issues you can expect a reply within 4 business hours. Stop Work/Urgent request you can expect a reply within 15 minutes.
Scope/Constraints
- Current Faculty and Staff
- Sponsored Students
Directions
To request an account for yourself or to sponsor a student account, go to the "Accounts and Passwords" service.
Maintenance
Staggered monthly upgrades between the production and test environments (to allow for feature testing) with updates applied by the Office of Information Technology / Institutional Computing Services Courseware and Reporting group. Corresponding notifications and related information related to the system and its upgrades can be received by subscribing to the adms-ems-admin-l@listserv.indstate.edu listserv e-mail address that users can subscribe to on their own at the following ISU listserv URL: https://listserv.indstate.edu/scripts/wa.exe?SUBED1=ADMS-EMS-ADMIN-L&A=1. (Please be aware that users can also send to this listserv with their messages publicly-visible to anyone else who also subscribes to it.)