Office 365 Applications - Report an Issue

Description

Use this service to report any issues that you have with the Office 365 applications such as OneDrive, OneNote, Delve or other provided applications.  

For email and calendaring issues submit a Email - Report an Issue incident report.

Standard Features

When the Help Desk receives a notification of an Office 365 problem a Help Technician or a IT Consultant will work with you to identify and solve the issue.  There are also several self-help articles and tutorials, which can be found at:

SLA:  For non-urgent issues you can expect resolution within 3 business days. Stop Work/Urgent request you can expect a reply within 15 minutes.  

Scope/Constraints

The service only deals with issues arising from the Office 365 migration, merge, and any new Office 365 features.

Directions

When completing the form, you will be required to provide the specific tool you are having an issue with.

 

 

 

 

 
Report an O365 Issue

Related Articles (3)

The Office 365 Training Center has several training and educational resources that will help improve your skills and experience using Office 365.
Office 365 is the now standard productivity suite for ISU Faculty, Staff and Students. This article answers the most frequently asked questions about the software.
This article will provide information needed to get started using Office 365 for faculty and staff.

Details

Service ID: 23307
Created
Wed 10/4/17 12:36 PM
Modified
Fri 11/11/22 9:47 AM