TeamDynamix - Account Request


Any student, faculty, staff, or affiliate that has a Banner record is already loaded into the TeamDynamix Customer list and when a Customer first requests a service or reports an issue, TeamDynamix automatically promotes the Customer to a Client and assigns the new Client a Client User license.

A Client can only request services, report an issue, or search the Knowledge base.  Any Client can perform operations such as searching, accessing, and modifying their submitted service requests and incidents.  However, Clients have a limited view of the ticket information and have limited ability to update or close tickets. 

SLA:  You can expect that be resolved in 5 business days.

Standard Features

This service allows you to put in a request to:

  • Add staff member(s) to the TeamDynamix application
  • Modify a staff member’s license type
  • Replace one Staff member with another
  • Remove a staff member from the TeamDynamix application.
  • Request Application access for a staff member.


TeamDynamix users have security roles assigned, so while a user may be awarded a specific license type, a TeamDynamix user is assigned a given Security Role and is only given permissions for specific applications based on that role.  When you request the license type, you will need to specify and justify any deviations from the user’s given Security Role.

The TeamDynamix Customer list is extracted from Banner and uploaded each day.  As a result, it may take up to 24 hours after the person’s Banner record is created before the person is uploaded into TeamDynamix.

Users will need a signed FERPA acknowledgement on file.


Click Request Account/Change to start a request.

Request Account/Changes

Related Articles (1)

This article contains key TeamDynamix terms and definitions.


Service ID: 21425
Tue 7/18/17 2:15 PM
Mon 8/21/23 2:04 PM