Description
Any issues pertaining to functionality or questions concerning print balance/other should be listed here. Note: It is generally redundant to intake these issues because normally, they are remedied or we are aware of them before we receive notification from a user. This is because CETS uses print monitor software that tracks paper amount, toner level, status, etc.
Standard Activities and Processes
Issues pertaining to printer functionality should be handled by CETS. Note: advanced issues requiring actual servicing of the printers is done by Ricoh and may involve additional constraints outside of the control of CETS.
Issues pertaining to print balance, print software, or ID usage should be forwarded to the OIT helpdesk.
SLA: For non-urgent issues you can expect a reply within 4 business hours. Stop Work/Urgent request you can expect a reply within 15 minutes.
Constraints
This applies to all students/staff/faculty that can have a student print balance. This does not include private or departmental printers.
Directions
For face-to-face assistance for account/software issues (e.g. installing printers on your laptop), please go to the walk-in helpdesk in the basement of Stalker Hall.
Maintenance
Generally 7 days a week, with limited coverage on weekends.