Description
Reporting issues with audio equipment, visual equipment and computer issues in a Conference Room.
Standard Features
SLA: For non-urgent issues you can expect a reply within 4 business hours. Stop Work/Urgent request you can expect a reply within 15 minutes. Most incidents would be resolve within 24 hours, pending room access.
Scope/Constraints
Non-standard equipment would increase our time to resolution as well as room accessibility.
Office hours: M-F 8:00am to 4:30pm
Directions
Provide the following information when making the request:
- Building
- Room
- Function type that you are having problems with (i.e., computer, sound, video, control, or other)
- Description of issue
Please contact the Technical Support Center if you need immediate help or require assistance (see the Getting Help link)