Conference Rooms - Report an Issue


Reporting issues with audio equipment, visual equipment and computer issues in a Conference Room.

Standard Features

SLA:  For non-urgent issues you can expect a reply within 4 business hours. Stop Work/Urgent request you can expect a reply within 15 minutes.  Most incidents would be resolve within  24 hours, pending room access.


Non-standard equipment would increase our time to resolution as well as room accessibility.

Office hours:       M-F 8:00am to 4:30pm


Provide the following information when making the request:

  1. Building
  2. Room
  3. Function type that you are having problems with (i.e., computer, sound, video, control, or other)
  4. Description of issue

Please contact the Technical Support Center if you need immediate help or require assistance (see the Getting Help link)


Report an Issue

Related Articles (7)

Provides information on how to contact the Technology Support Center (TSC) for help.
Skype for Business is a very mobile solution, allowing communications when you are not at your desk, or in a conference call. This can cause some audio alerts at inconvenient times. This guide will help you minimize audio alerts when your status is set to Busy.
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You will need to log in to your phone again after you change your university password, or after your account has been locked out.
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Multimedia Conferencing allows users to create conferences that contain both a web and phone dial-in capabilities. These capabilities allow for almost anybody to be able to join a conference. SfB conferences utilize Microsoft Outlook to set up the meeting calendar appointment, inserting the information for attendees to be able to join the conference either on the web, using SfB desktop client, or via phone.
Microsoft Skype for Business (SfB) is a tool that enables unified communications.  Using SfB users are able to send instant messages, interact with voicemail, make or receive phone calls, and check calendar appointments.  This allows for fluid communication workflows to reduce the amount of time that is spent handling communications.
This article will describe audio/video devices to be used with ISU's unified communications system.


Service ID: 25021
Mon 12/11/17 3:14 PM
Wed 11/24/21 10:34 AM