Articles associated with SharePoint, telephones, voicemail, and conferencing.
This article is to assist users in signing into their Polycom Desk Phone after their migration to Microsoft Teams is complete.
With Unified Messaging you have access to Exchange Email, Calendaring, and Contacts on your phone, utilizing Outlook Voice Access. You also have access to your voice mails in Microsoft Outlook.
This article contains basic information about Zoom capabilities and information on how to begin using Zoom.
This guide will walk you through the process of acquiring the devices recommended to participate in an Audio/Video Conference.
Our contact center platform provides us a way of playing an information greeting to callers prior to the main department greeting being played. This information greeting is a way to provide timely information to callers that may solve their problem before entering the queue.
The process below provides a description of how to update the greeting.
Our contact center platform provides us a way of starting an unplanned closure and playing a default greeting to the caller stating that your department call center is currently closed and requesting that they call back at a later time. The greeting will also direct callers to online resources available at indstate.edu.
The process below will walk you through the process of enabling the schedule for an unplanned closure.
On a Windows machine, the following steps will be a guide on how to change audio devices on the user’s machine. It will cover how to access the sound control panel, how to set the default sound device, and how to set the default communication device.
ISU's phone system allows for calls to placed to any phone number both inside and outside of the university.
This article will describe the process of dialing international phone numbers.
This article will help you determine when a location needs to be manually set as well as how to do that.
How to on forwarding Polycom phones.
View the process for getting support for Contact Center.
View the process for getting support for Teams, Skype for Business, or Voice Mail.
Genesys Cloud is Indiana State University's contact center platform and provides advanced automatic call distribution functionality. The article below describes the process to log in to the contact center interface for users who have access.
This article will walk you through the process of recording and submitting an audio file to be used on an auto attendant or response group.
Skype for Business is a versatile communications platform. As such, devices such as headsets or desk phones are utilized to allow users to communicate with telephone-like functionality.
Configure an "Away" greeting to inform callers that you will be away from your phone for an extended period of time.
Polycom VVX phones, connected to Skype for Business, allows calls to be transferred to other phones using a phone number or contact entry. This article will walk you through the process of performing this operation.
The article below will detail two situations that will determine how location information is determined.
Frequently asked questions related to Microsoft Teams.
If you would like a new network jack, phone jack, or cable TV jack installed or have an existing jack that is not active or not functioning, please contact Telecommunications.
Support for traditional telephone services is performed by Telecommunications. Requests for repair or installation of traditional telephone services can be requested directly from Telecommunications.
Support for normal office phones will be provided by OIT. Support for special phone lines will be provided by Telecommunications
A shared voice mailbox in the Exchange Unified Messaging environment will allow a group of users to utilize the same extension and retrieve the voice mail messages received on that extension. The functionality that you see is very similar to what you are used to with a traditional voice mailbox.
This article contains charges related to telecommunication services.
Indiana State University (ISU) strives to minimize costs associated with providing unified communications (UC) audio devices to faculty and staff utilizing telephone services through University phone systems. These devices provide the interface to our telephony systems and incur costs based on the devices desired.
This article will describe audio/video devices to be used with ISU's unified communications system.
Summary of choices and recommendations for synchronous collaboration using tools we have at ISU (Teams and Zoom).
After completing the article, it is expected that you will have a better understating of Microsoft Teams to allow for a seamless transition to the new voice platform
Guide for transferring calls, forwarding calls, and off-campus calling when using analog phones on campus.