Conferencing, Collaboration, and Telephone

Articles associated with SharePoint, telephones, voicemail, and conferencing.

Articles (46)

Pinned Article Skype for Business Conferencing Quick Start Guide

Multimedia Conferencing allows users to create conferences that contain both a web and phone dial-in capabilities. These capabilities allow for almost anybody to be able to join a conference. SfB conferences utilize Microsoft Outlook to set up the meeting calendar appointment, inserting the information for attendees to be able to join the conference either on the web, using SfB desktop client, or via phone.

Pinned Article Skype for Business Quick Start Guide

Microsoft Skype for Business (SfB) is a tool that enables unified communications.  Using SfB users are able to send instant messages, interact with voicemail, make or receive phone calls, and check calendar appointments.  This allows for fluid communication workflows to reduce the amount of time that is spent handling communications.

Pinned Article Voice Mail Quick Start Guide

With Unified Messaging you have access to Exchange Email, Calendaring, and Contacts on your phone, utilizing Outlook Voice Access. You also have access to your voice mails in Microsoft Outlook.

Pinned Article Zoom Quick Start (Web Conferencing/Collaboration)

This article contains basic information about Zoom capabilities and information on how to begin using Zoom.

Audio/Video Conferencing FAQ

Audio/Video Conferencing allows users to create conferences that contain both a web and phone dial-in capabilities.

How to Access And Use Contact Center Software Remotely

Our Contact Center environment includes multiple methods of accessing the client software. This article will focus on how to access and use each method remotely, if needed.

How To Acquire Audio/Video Conferencing Devices

This guide will walk you through the process of acquiring the devices recommended to participate in an Audio/Video Conference.

How To Allow Others to Answer Your Phone Calls

Skype for Business Enterprise Voice contains full features for forwarding your incoming phone calls to additional team members. These features are called Team Call Groups.

How To Change Skype for Business Ringtones for Different Call Types

This article will walk you through setting ringtones for different types of Skype for Business calls.

How to Change Windows Default Audio Device Settings

On a Windows machine, the following steps will be a guide on how to change audio devices on the user’s machine. It will cover how to access the sound control panel, how to set the default sound device, and how to set the default communication device.

How To Configure a Scheduled Report in PureConnect

Scheduled reports allows for a CIC Supervisor to configure a report to run on a specified schedule and delivered via email.

How To Contact a Skype for Business User Not in Your Organization

This article will walk you through the process of adding a user outside of your organization to your contact list.

How to Create and Join a Class Using Skype for Business (Faculty)

Using Skype for Business Conferencing you can set up a meeting to simulate a classroom environment in an online space. Useful features include audio/video communication, screen or program sharing, notes, whiteboard, Q & A, and attachment sharing.

How to Dial International Phone Numbers

ISU's phone system allows for calls to placed to any phone number both inside and outside of the university.

This article will describe the process of dialing international phone numbers.

How To Disable Skype for Business Audio Alerts When Status Is Busy

Skype for Business is a very mobile solution, allowing communications when you are not at your desk, or in a conference call. This can cause some audio alerts at inconvenient times. This guide will help you minimize audio alerts when your status is set to Busy.

How to Forward Your University Phone to Another Phone Number

Our university phone system will allow you to transfer your campus telephone to another phone number either on or off campus. This article will assist you in completing this process.

How To Get Support for Contact Center (Customer Interaction Center)

View the process for getting support for Contact Center (Customer Interaction Center).

How To Get Support for Skype for Business or Voice Mail

View the process for getting support for Skype for Business or Voice Mail.

How To Install and Sign in to Skype for Business on Mac

Microsoft has a Skype for Business client for MacOS that supports many of the features commonly used on the Windows platform. You can install and sign in to the Mac client using this procedure.

How To Install Contact Center Updates

This procedure will walk you through the process of installing updates using Interactive Update.

How to Join and Participate In A Class Using Skype for Business (Student)

Using Skype for Business Conferencing you can join meetings that replicate a classroom environment. The article below will assist you in joining and participating in a Skype for Business meeting.

How to Log In and Use Interaction Connect

Our Contact Center environment includes multiple methods of accessing the client software. This article will focus on how to access and use the Interaction Connect (IC) client. This software will allow you to connect and access the functions of the system through your web browser.

How To Make Calls On Behalf of Another Person

This article will walk you through the process of making a call on behalf of another person using Skype for Business or a Polycom VVX desk phone.

How To Organize and Join an Audio Only Conference

This guide will walk you through the process of setting up, joining, and handling common tasks for an audio only conference.

How To Organize and Join an Audio/Video Conference

This guide will walk you through the process of setting up, joining, and handling common tasks for an audio/video conference.

How To Record a Skype for Business Meeting

Skype for Business Meetings can be recorded and then saved for review later, or distributed to people who could not attend the meeting. This article will describe the process to record a meeting.

How To Record an Audio Greeting for an Auto Attendant or Response Group

This article will walk you through the process of recording and submitting an audio file to be used on an auto attendant or response group.

How To Request an Audio Device

Skype for Business is a versatile communications platform.  As such, devices such as headsets or desk phones are utilized to allow users to communicate with telephone-like functionality.

How To Reset My Conference ID

The guide below will walk you through the process of changing your conference ID information.

How To Set a Voice Mail Greeting Letting Others Know Your Are Away

Configure an "Away" greeting to inform callers that you will be away from your phone for an extended period of time.

How To Set Up Delegates in Skype for Business

This article will assist you in setting up or request delegate access to be able to make calls on behalf of another person or common area phone.

How to Sign In to a Polycom VVX Phone

Skype for Business Enterprise Voice provides telephony services to users.  They will access the service either by using a headset or desk phone.  For users using a desk phone, the following guide will assist you in logging in to your phone.

You will need to log in to your phone again after you change your university password, or after your account has been locked out.

How To Transfer a Call Using Polycom VVX Phone

Polycom VVX phones, connected to Skype for Business, allows calls to be transferred to other phones using a phone number or contact entry.  This article will walk you through the process of performing this operation.

How to Use Contact Center Messages and Unplanned Schedules

Our PureConnect Contact Center environment provides ways for department supervisors, other designated staff, to update informational messages and unplanned hour changes. This article will assist those with access in making these updates.

Microsoft Teams Migration FAQ

Frequently asked questions related to Microsoft Teams.

New/Repair Network Jack Information

If you would like a new network jack, phone jack, or cable TV jack installed or have an existing jack that is not active or not functioning, please contact Telecommunications.

New/Repair Phone Jack Information

Support for traditional telephone services is performed by Telecommunications. Requests for repair or installation of traditional telephone services can be requested directly from Telecommunications.

Phone Issue Information

Support for normal office phones will be provided by OIT. Support for special phone lines will be provided by Telecommunications

Polycom BToE Connector FAQ

The Polycom BToE Connector is a software agent produced by Polycom.  This connector integrates a Polycom VVX phone to your computer to allow you to sign in to your phone and manage calls from the Skype for Business client.

Polycom VVX Series User Guide

Polycom VVX phones are one UC device being used to make Skype for Business phone calls. This guide will contain information about the phone interface itself.

Shared Voice Mail Quick Start Guide

A shared voice mailbox in the Exchange Unified Messaging environment will allow a group of users to utilize the same extension and retrieve the voice mail messages received on that extension. The functionality that you see is very similar to what you are used to with a traditional voice mailbox.

Skype for Business Client Feature Comparison

Depending on the client platform you are using, you may see a small difference in feature capabilities. This article will allow you to see which common features are avaialble on the different platforms.

Telecommunications Charges

This article contains charges related to telecommunication services.

Unified Communications Audio/Video Device Information

This article will describe audio/video devices to be used with ISU's unified communications system.

Unified Communications Migration FAQ

Frequently asked questions related to the migration from traditional telephones to Unified Communications.

Voicemail Change Frequently Asked Questions

Frequently asked questions regarding Microsoft's upgrade of their voicemail services.