How to Sign Into a Polycom Phone

Introduction

Microsoft Teams provides telephony services to users. They will access the service either by using a headset or a desk phone.  For access using a desk phone, the following guide will assist you in logging in to your phone.

You will need to log into your phone again after you change your university password.

Note:  This guide only applies to users on the Microsoft Teams system using a Polycom desk phone.

Estimated Time to Complete

5 Minutes

Steps

Standard Desk Phone

  1. Select “Sign in”
  2. Arrow down to and select “Web Sign-in”
  3. On a computer go to the following link: http://aka.ms/sphone OR https://microsoft.com/devicelogin
  4. Enter the code from your phone in the box prompted on your computer.
  5. Log into your ISU account using your full email and ISU Password.
  6. When prompted with “Are you trying to sign into Polycom Skype for Business Certified Phone?”  OR  "Are you trying to sign in to Teams SIP Gateway?" Press “Continue”.
  7. Your phone will then log in and be functioning.
    • Note: The phone might reboot after logging in. This is normal behavior.

 

Reception Style Desk Phone (Touch Screen Phone)

  1. Access the sign-in screen on your phone by selecting "Sign In" on the main screen of the Select “Sign in”
  2. Select “Web Sign-in”
  3. On a computer go to the following link: http://aka.ms/sphone OR https://microsoft.com/devicelogin
  4. Enter the code from your phone in the box prompted on your computer.
  5. Log into your ISU account using your full email and ISU Password.
  6. When prompted with “Are you trying to sign into Polycom Skype for Business Certified Phone?”  OR  "Are you trying to sign in to Teams SIP Gateway?" Press “Continue”.
  7. Your phone will then log in and be functioning.
    • Note: The phone might reboot after logging in. This is normal behavior.

Conclusion

After completing the steps above, it is expected that you will be signed into your phone. If you are unable to log in, using this guide, contact the OIT Help Desk for further troubleshooting.

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Details

Article ID: 142091
Created
Tue 3/15/22 11:48 AM
Modified
Tue 1/31/23 2:43 PM