Search19 Results

This article will walk you through setting ringtones for different types of Skype for Business calls.
Skype for Business Enterprise Voice contains full features for forwarding your incoming phone calls to additional team members. These features are called Team Call Groups.
Microsoft Skype for Business (SfB) is a tool that enables unified communications.  Using SfB users are able to send instant messages, interact with voicemail, make or receive phone calls, and check calendar appointments.  This allows for fluid communication workflows to reduce the amount of time that is spent handling communications.
To install the new myISU app, navigate to your app store on your device, search "myISU" & install the app. Open the app & follow the login prompts using your ISU credentials.
Our Contact Center environment includes multiple methods of accessing the client software. This article will focus on how to access and use each method remotely, if needed.
Our university phone system will allow you to transfer your campus telephone to another phone number either on or off campus. This article will assist you in completing this process.
ISU's phone system allows for calls to placed to any phone number both inside and outside of the university.

This article will describe the process of dialing international phone numbers.
Skype for Business Enterprise Voice provides telephony services to users.  They will access the service either by using a headset or desk phone.  For users using a desk phone, the following guide will assist you in logging in to your phone.

You will need to log in to your phone again after you change your university password, or after your account has been locked out.
Skype for Business is a versatile communications platform.  As such, devices such as headsets or desk phones are utilized to allow users to communicate with telephone-like functionality.
Polycom VVX phones are one UC device being used to make Skype for Business phone calls. This guide will contain information about the phone interface itself.
View the process for getting support for Contact Center (Customer Interaction Center).
Our PureConnect Contact Center environment provides ways for department supervisors, other designated staff, to update informational messages and unplanned hour changes. This article will assist those with access in making these updates.
Scheduled reports allows for a CIC Supervisor to configure a report to run on a specified schedule and delivered via email.
View the process for getting support for Skype for Business or Voice Mail.
Skype for Business is a very mobile solution, allowing communications when you are not at your desk, or in a conference call. This can cause some audio alerts at inconvenient times. This guide will help you minimize audio alerts when your status is set to Busy.