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Polycom VVX phones, connected to Skype for Business, allows calls to be transferred to other phones using a phone number or contact entry.  This article will walk you through the process of performing this operation.
Our Contact Center environment includes multiple methods of accessing the client software. This article will focus on how to access and use each method remotely, if needed.
Our university phone system will allow you to transfer your campus telephone to another phone number either on or off campus. This article will assist you in completing this process.
This article will describe audio/video devices to be used with ISU's unified communications system.
Support for normal office phones will be provided by OIT. Support for special phone lines will be provided by Telecommunications
Microsoft Skype for Business (SfB) is a tool that enables unified communications.  Using SfB users are able to send instant messages, interact with voicemail, make or receive phone calls, and check calendar appointments.  This allows for fluid communication workflows to reduce the amount of time that is spent handling communications.
Skype for Business Enterprise Voice contains full features for forwarding your incoming phone calls to additional team members. These features are called Team Call Groups.
View the process for getting support for Teams, Skype for Business, or Voice Mail.
Skype for Business Enterprise Voice provides telephony services to users.  They will access the service either by using a headset or desk phone.  For users using a desk phone, the following guide will assist you in logging in to your phone.

You will need to log in to your phone again after you change your university password, or after your account has been locked out.
Polycom VVX phones are one UC device being used to make Skype for Business phone calls. This guide will contain information about the phone interface itself.
This article will provide answers to frequently asked questions about Office 365 multi-factor authentication. The target audience is faculty, staff, student-employees.
ISU's phone system allows for calls to placed to any phone number both inside and outside of the university.

This article will describe the process of dialing international phone numbers.
Skype for Business is a versatile communications platform.  As such, devices such as headsets or desk phones are utilized to allow users to communicate with telephone-like functionality.
View the process for getting support for Contact Center (Customer Interaction Center).
Our PureConnect Contact Center environment provides ways for department supervisors, other designated staff, to update informational messages and unplanned hour changes. This article will assist those with access in making these updates.