How To Transfer a Call Using Polycom VVX Phone

Introduction

 

Polycom VVX phones, connected to Skype for Business, allow calls to be transferred to other phones using a phone number or contact entry.  The information below will walk you through the process of performing this operation.  This process may vary by which phone model you have.  The descriptions provided below will aid you in determining which phone model you have:

Polycom VVX 300/310/301/311 (Previous Shared Desk Phone):  All black phone with a monochrome display that isn’t a touchscreen

Polycom VVX 400/410/401/411 (Standard Desk Phone):  Black phone with silver borders.  Color screen with 6 line buttons on each side of the screen

Polycom VVX 600/601 (Reception Style Desk Phone):  Black phone with silver borders.  Color touchscreen

You can also reference the information on the back of the phone to determine the model.

Note:  This guide only applies to users on the Skype for Business system.  This DOES NOT apply to traditional telephone users.

Estimated time to complete

5 minutes

Special Concepts

There are two transfer types available on the VVX phones.  Consultive transfer allow you to transfer a call, announcing the call to the recipient prior to completing the transfer.  This is useful so that the person the call is being transferred to is alerted of the nature of the call before being connected.  A blind transfer sends the call to the recipient without any announcing of the call.  This is a fast way to transfer a call, but can lead to the recipient being surprised by the content of the call.

Steps

Transfering a call

Standard Desk Phone:

Consultative:

While on a call, select the Transfer button along the bottom of the screen, enter the phone number to transfer the call to, then press Send.

After you announce the call, select the Transfer button again, or hang up the receiver, to complete the transfer.

Note:  If the transfer destination does not answer, you will not be able to complete the transfer.  If you want to send the call to the destinations voice mail, you should use the "Blind" transfer method detailed below.

When the transferred call is transferred to the destination the caller ID will change, on the destination, to that of the original caller.

Blind:

While on a call, select the Blind button along the bottom of the screen, enter the phone number to transfer the call to, and then press Enter.

Once the call is transferred, the receiver can be placed back on the phone set.

Reception Style Desk Phone:

Consultative:

While on a call, select the Transfer button along the bottom of the screen, enter the phone number to transfer the call to, then press Green Send Button.

After you announce the call, select the Transfer button again, or hang up the receiver, to complete the transfer.

Note:  If the transfer destination does not answer, you will not be able to complete the transfer.  If you want to send the call to the destinations voice mail, you should use the "Blind" transfer method detailed below.

When the transferred call is transferred to the destination the caller ID will change, on the destination, to that of the original caller.

Blind:

While on a call, select the Blind button along the bottom of the screen, enter the phone number to transfer the call to, and then press Enter.

Once the call is transferred, the receiver can be placed back on the phone set.

Conclusion

After following the steps above you will have set up your default transfer type and successfully learned how to transfer a call.

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Details

Article ID: 34503
Created
Fri 7/28/17 11:49 AM
Modified
Fri 9/23/22 9:54 AM

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