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This article will provide general information about Active Employee/ Student Search function in Banner.

This article contains charges related to telecommunication services.

This article addresses the issue with Google Pixel phones that are updated to android 11 and will not connect to wireless. This articles goes through the steps on how to get connected.

If a customer does not have a cell phone to use for multi-factor authentication, a One Time Authentication Token may be used. This article explains what to look for in purchasing a token, and how to get it set up after purchase.

High Level overview of the Parchment Transcript Integration, including the issues that may arise when trying to print or process records.

This article describes how to create a new knowledge base article in the TeamDynamix application. The target audience is OIT student employees and staff that create knowledge base articles.

This article describes how technicians can create a ticket template and scheduled ticket in a TeamDynamix ticketing application.

This article will guide you through a brief set of steps for new Blue Report users to get started.

This article describes frequently asked questions about LISTSERV mailing list used for repeated correspondence with a group of people. The target audience is faculty and staff.

This article will provide the standards that should be applied when creating a knowledge base article in TeamDynamix. The target audience is students and staff that will be writing, reviewing, approving and publishing knowledge base articles.

Frequently asked questions related to Microsoft Teams.

This article will provide the operational requirements for handling data according to Indiana State Universities policy for data security and management as defined in the University Handbook section 932.

Support for normal office phones will be provided by OIT. Support for special phone lines will be provided by Telecommunications

With Unified Messaging you have access to Exchange Email, Calendaring, and Contacts on your phone, utilizing Outlook Voice Access. You also have access to your voice mails in Microsoft Outlook.

Perceptive Content Apps is the replacement for ImageNow WebNow. Content Apps enables more flexibility by allowing access through any web browser because Java is no longer required as with WebNow. If transitioning from using WebNow, users will notice similarities between the products, or if a new user, the intuitive interface will allow for a quicker and easier learning curve than with WebNow.