Encryption FAQ

General Information

Endpoint Encryption software encrypts all data on the hard drive making it unreadable until unlocked using a username and password. The data is open while the user is logged in, but after logging off the data is encrypted again. During the last decade as laptops became more prevalent on campus it quickly became apparent that data could be at risk. To protect Indiana State University and the individual that had possession of the laptop Endpoint Encryption is applied to all laptops in the University.

What are the benefits of encryption?

If your laptop is lost or stolen data cannot be accessed without the correct username and password.

Will the encryption process slow down my computer?

No, computing performance will remain the same. McAfee Endpoint Encryption was benchmarked with Lenovo and Dell, and does not increase startup times.

I have changed my ISU portal password and now I cannot log into the Endpoint screen.

It can take up to two hours for the Portal password to synchronize to Endpoint. If your new password does not work try using your previous password.

I forgot my password and can't login to my computer.

View the Password Self Recovery instructions here. If the Self Recovery does not work or you can’t remember your recovery questions contact the OIT Technology Support Center at 812-237-2910 and they can assist you in resetting your Endpoint password over the telephone (access to the laptop is required).

I have changed my Endpoint password but it keeps changing to something different.

Do not change your Endpoint password. When you want to change your password you must change it through the ISU portal. The Endpoint password will synchronize only from the Portal to Endpoint.

I changed the DOMAIN settings on my computer and now I can't login.

Do not change any DOMAIN settings. Endpoint requires the ISU domain settings to work properly. If you have changed your settings, call the OIT Technology Support Center at 812-237-2910 and a consultant will be sent to fix your domain settings.

I attempted to join a WORKGROUP and now I can't login.

Joining a WORKGROUP breaks the ISU domain settings which are required for Endpoint to work properly. Removing the workgroup and resetting the domain settings will be necessary. Call the OIT Technology Support Center at 812-237-2910 and a consultant will be sent to fix your settings.

I receive an error when logging into Endpoint.

Contact the OIT Technology Support Center at 812-237-2910 and a trouble ticket can be created to look into your problem further.

I am receiving a notification that my Preboot password needs updating.

You will receive the following notification when your preboot (encryption) password and University password do not match. To fix this follow the prompt by locking the computer (Winodws key + L) and logging in again. This will force a synchronization of your passwords.

passwordsynch.png

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Details

Article ID: 68016
Created
Fri 11/30/18 3:59 PM
Modified
Thu 1/14/21 2:28 PM