Computer and Device Encryption FAQ

General Information

Encryption software encrypts all data on the hard drive making it unreadable until unlocked using a username and password. The data is open while the user is logged in, but after logging off the data is encrypted again. During the last decade as laptops became more prevalent on campus it quickly became apparent that data could be at risk. To protect Indiana State University and the individual that had possession of the computer system or device, encryption is applied to all laptops in the University.

What are the benefits of encryption?

If your laptop is lost or stolen then data cannot be accessed without the correct username and password. This maintains ISU's compliance with the state of Indiana's regulatory requirement to protect sensitive personal information about our students, faculty, and staff.

Will the encryption process slow down my computer?

No, computing performance will remain the same. 

I changed the DOMAIN settings on my computer and now I can't login.

Do not change any DOMAIN settings. Endpoint requires the ISU domain settings to work properly. If you have changed your settings, call the OIT Technology Support Center at 812-237-2910 and a consultant will be sent to fix your domain settings.

I attempted to join a WORKGROUP and now I can't login.

Joining a WORKGROUP breaks the ISU domain settings which are required for Endpoint to work properly. Removing the workgroup and resetting the domain settings will be necessary. Call the OIT Technology Support Center at 812-237-2910 and a consultant will be sent to fix your settings.

What to do if I am getting prompted for a Bitlocker key.

Call the OIT Technology Support Center at 812-237-2910

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Details

Article ID: 68016
Created
Fri 11/30/18 3:59 PM
Modified
Fri 6/21/24 11:29 AM