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- Knowledge Base
- Classrooms and Labs
This article will provide a resolution to the issue, PowerPoint presentation projecting black lines during the presentation. This article will provide other considerations and possible solutions when dealing with PowerPoint presentation aspect ratios.
- Knowledge Base
- Classrooms and Labs
This article will provide standards for conference room equipment standards. The target audience is for any faculty or staff member responsible for consulting with Educational Technology Services to plan the equipment needed for the conference room in their department or college.
- Knowledge Base
- Conferencing, Collaboration, and Telephone
Support for traditional telephone services is performed by Telecommunications. Requests for repair or installation of traditional telephone services can be requested directly from Telecommunications.
- Knowledge Base
- Conferencing, Collaboration, and Telephone
Support for normal office phones will be provided by OIT. Support for special phone lines will be provided by Telecommunications
- Knowledge Base
- Business Applications
- Banner
This article will provide general information about Active Employee/ Student Search function in Banner.
- Knowledge Base
- Email, Calendaring, File Storage and Additional Productivity Tools
- Office 365/ Office Suite
Information about acquiring and using a MS 365 Copilot license for faculty and staff.
- Knowledge Base
- Get Connected
This article describes how to connect to the ISU-OPEN wireless network for students, faculty, and staff.
- Knowledge Base
- Accounts and Passwords
ISU provides some technology services to retirees, but important changes take place at the retirement date which may require action.
- Knowledge Base
- Accounts and Passwords
This article will provide a resolution to your university account being locked.
- Knowledge Base
- Email, Calendaring, File Storage and Additional Productivity Tools
If a customer does not have a cell phone to use for multi-factor authentication, a One Time Authentication Token may be used. This article explains what to look for in purchasing a token, and how to get it set up after purchase.
- Knowledge Base
- Security
This article provides tips to stay safe online during the holidays. The target audience is students, faculty, and staff.
- Knowledge Base
- Security
This article will provide the operational requirements for handling data according to Indiana State Universities policy for data security and management as defined in the University Handbook section 932.
- Knowledge Base
- Security
The standard screen saver lockout is set to 15 minutes. This security lockout feature should automatically initiate after the computer remains idle from user interaction after the standard, predefined time period. The user must then re-enter their password to gain access to the computer.
- Knowledge Base
- Security
This article describes frequently asked question about Endpoint Encryption Software. The target audience students, faculty and staff .
- Knowledge Base
- Email, Calendaring, File Storage and Additional Productivity Tools
- Email
This article provides instructions on how to separate email conversations into messages in the Outlook Web App for staff, faculty, and students