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This article describes how technicians can create a ticket template and scheduled ticket in a TeamDynamix ticketing application.

This article will assist anyone required to set up Office 365 Multi-Factor Authentication to access Office 365 resources. This article is for faculty, staff and student employees required to use Office 365 Multi-Factor Authentication.

This article describes how to add the recommended confidentiality statement to your Outlook email signature. The target audience is faculty and staff.

This article describes how to create a new knowledge base article in the TeamDynamix application. The target audience is OIT student employees and staff that create knowledge base articles.

How to steps for utilizing the file download function in Banner.

This article explains how to connect home or consumer-grade devices like Game Consoles, Televisions, Amazon Fire TV, Roku and other similar devices to ISU’s enterprise network.

View the process for getting support for Teams, Skype for Business, or Voice Mail.

This article describes how to securely print confidential documents to a shared printer.

This article will provide information on how to find the app store, download apps, and launch the apps downloaded.

This article describes how to use the Message Quarantine functions in Outlook in Office 365 in order to receive all of your email messages.

Polycom VVX phones, connected to Skype for Business, allows calls to be transferred to other phones using a phone number or contact entry.  This article will walk you through the process of performing this operation.

This article provides instructions on how to separate email conversations into messages in the Outlook Web App for staff, faculty, and students

This document explains how to set up your calendar so that current faculty and staff will retain the ability to do a busy search, but students will not be able to view your availability.

This article describes how to use the file upload process in banner. The target audience is staff members who use banner.

This article describes how to use the built in Project reports to check status of an individual project and the status of all the projects which you are either (1) a project manager, (2) alternative project management, or (3) a designated team member on a project.