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This guide will walk you through the process of acquiring the devices recommended to participate in an Audio/Video Conference.
Skype for Business is a versatile communications platform.  As such, devices such as headsets or desk phones are utilized to allow users to communicate with telephone-like functionality.
View the process for getting support for Contact Center.
ISU's phone system allows for calls to placed to any phone number both inside and outside of the university.

This article will describe the process of dialing international phone numbers.
View the process for getting support for Teams, Skype for Business, or Voice Mail.
This article contains charges related to telecommunication services.
This article will describe audio/video devices to be used with ISU's unified communications system.
The article below will detail two situations that will determine how location information is determined.
Indiana State University (ISU) strives to minimize costs associated with providing unified communications (UC) audio devices to faculty and staff utilizing telephone services through University phone systems. These devices provide the interface to our telephony systems and incur costs based on the devices desired.
After completing the article, it is expected that you will have a better understating of Microsoft Teams to allow for a seamless transition to the new voice platform
A shared voice mailbox in the Exchange Unified Messaging environment will allow a group of users to utilize the same extension and retrieve the voice mail messages received on that extension. The functionality that you see is very similar to what you are used to with a traditional voice mailbox.
This article is to assist users in signing into their Polycom Desk Phone after their migration to Microsoft Teams is complete.
Polycom VVX phones, connected to Skype for Business, allows calls to be transferred to other phones using a phone number or contact entry.  This article will walk you through the process of performing this operation.
Configure an "Away" greeting to inform callers that you will be away from your phone for an extended period of time.