How To Set a Voice Mail Greeting Letting Others Know Your Are Away

Introduction

With Microsoft Cloud Voicemail you have access to voicemail on your Teams desktop or soft phone.  You also have access to your voicemails in Microsoft Outlook.

As part of this system, you have the ability to have a standard greeting that plays when a caller gets sent to your voice mail, as well as an "Away" greeting that you can activate when you will be away for an extended period of time.  This guide will walk you through recording and activating the "Away" greeting.

Note:  This procedure only applies to person voice mailboxes.  If you have a Common Area Phone with a voice mailbox you will not be able to record and active an away greeting.

Estimated time to complete

10 minutes

Steps

To Record Your Out of Office Greeting

1. Access your voicemail using your phone or Teams client.
2. Choose Option 2
3. Choose 2 for Out of Office Greeting
4. Follow the system prompts to record and save your greeting
5. Log in to voicemail settings (https://aka.ms/vmsettings) and select when you would like your Out of Office greeting to be played.

To Activate An Already Recorded Out of Office Greeting

1. Log in to voicemail settings (https://aka.ms/vmsettings) and select when you would like your Out of Office greeting to be played.
   1. You can set your Out of Office greeting to play all of the time, or only when you have your Out-of-Office or Outlook auto-reply message set in Outlook

To Deactivate Your Out of Office Greeting

1. Log in to voicemail settings (https://aka.ms/vmsettings) and deselect the option to play the greeting.

Conclusion

After completing the steps above, it is expected that you will be able to record and activate your Out of Office greeting.  If you have questions or problems, contact the Helpdesk.