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ISU's phone system allows for calls to placed to any phone number both inside and outside of the university.

This article will describe the process of dialing international phone numbers.
Frequently asked questions related to Microsoft Teams.
This article will walk you through setting ringtones for different types of Skype for Business calls.
Skype for Business Enterprise Voice contains full features for forwarding your incoming phone calls to additional team members. These features are called Team Call Groups.
Microsoft Skype for Business (SfB) is a tool that enables unified communications.  Using SfB users are able to send instant messages, interact with voicemail, make or receive phone calls, and check calendar appointments.  This allows for fluid communication workflows to reduce the amount of time that is spent handling communications.
Our Contact Center environment includes multiple methods of accessing the client software. This article will focus on how to access and use each method remotely, if needed.
Configure an "Away" greeting to inform callers that you will be away from your phone for an extended period of time.
The Polycom BToE Connector is a software agent produced by Polycom.  This connector integrates a Polycom VVX phone to your computer to allow you to sign in to your phone and manage calls from the Skype for Business client.
Skype for Business Enterprise Voice provides telephony services to users.  They will access the service either by using a headset or desk phone.  For users using a desk phone, the following guide will assist you in logging in to your phone.

You will need to log in to your phone again after you change your university password, or after your account has been locked out.
Skype for Business is a versatile communications platform.  As such, devices such as headsets or desk phones are utilized to allow users to communicate with telephone-like functionality.
Frequently asked questions related to the migration from traditional telephones to Unified Communications.
This article will walk you through the process of adding a user outside of your organization to your contact list.
A shared voice mailbox in the Exchange Unified Messaging environment will allow a group of users to utilize the same extension and retrieve the voice mail messages received on that extension. The functionality that you see is very similar to what you are used to with a traditional voice mailbox.
Microsoft has a Skype for Business client for MacOS that supports many of the features commonly used on the Windows platform. You can install and sign in to the Mac client using this procedure.
View the process for getting support for Contact Center (Customer Interaction Center).