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This article will assist you in setting up or request delegate access to be able to make calls on behalf of another person or common area phone.
This article will walk you through the process of making a call on behalf of another person using Skype for Business or a Polycom VVX desk phone.
Polycom VVX phones, connected to Skype for Business, allows calls to be transferred to other phones using a phone number or contact entry.  This article will walk you through the process of performing this operation.
Microsoft Skype for Business (SfB) is a tool that enables unified communications.  Using SfB users are able to send instant messages, interact with voicemail, make or receive phone calls, and check calendar appointments.  This allows for fluid communication workflows to reduce the amount of time that is spent handling communications.
Skype for Business Enterprise Voice contains full features for forwarding your incoming phone calls to additional team members. These features are called Team Call Groups.
View the process for getting support for Teams, Skype for Business, or Voice Mail.
Skype for Business Enterprise Voice provides telephony services to users.  They will access the service either by using a headset or desk phone.  For users using a desk phone, the following guide will assist you in logging in to your phone.

You will need to log in to your phone again after you change your university password, or after your account has been locked out.
The article below will detail two situations that will determine how location information is determined.
This article will help you determine when a location needs to be manually set as well as how to do that.
ISU's phone system allows for calls to placed to any phone number both inside and outside of the university.

This article will describe the process of dialing international phone numbers.
Skype for Business is a very mobile solution, allowing communications when you are not at your desk, or in a conference call. This can cause some audio alerts at inconvenient times. This guide will help you minimize audio alerts when your status is set to Busy.
This article will walk you through setting ringtones for different types of Skype for Business calls.
After completing the article, it is expected that you will have a better understating of Microsoft Teams to allow for a seamless transition to the new voice platform
This article is to assist users in signing into their Polycom Desk Phone after their migration to Microsoft Teams is complete.