Recently Modified Articles

Following these instructions you should be fully connected to the VPN appliance.
This article describes how Resource Pool Managers are able to manage their assigned staff Project efforts by approving, rejecting, or withdrawing a Project Resource Request generated by a TeamDynamix Project, Project Manager.
This article will walk you through the process of recording and submitting an audio file to be used on an auto attendant or response group.
This article will assist you in setting up or request delegate access to be able to make calls on behalf of another person or common area phone.
This article will walk you through the process of making a call on behalf of another person using Skype for Business or a Polycom VVX desk phone.
The guide below will walk you through the process of changing your conference ID information.
This procedure will walk you through the process of installing updates using Interactive Update.
Polycom VVX phones, connected to Skype for Business, allows calls to be transferred to other phones using a phone number or contact entry.  This article will walk you through the process of performing this operation.
Depending on the client platform you are using, you may see a small difference in feature capabilities. This article will allow you to see which common features are avaialble on the different platforms.
Our Contact Center environment includes multiple methods of accessing the client software. This article will focus on how to access and use each method remotely, if needed.
Our university phone system will allow you to transfer your campus telephone to another phone number either on or off campus. This article will assist you in completing this process.
Using Skype for Business Conferencing you can join meetings that replicate a classroom environment. The article below will assist you in joining and participating in a Skype for Business meeting.
Using Skype for Business Conferencing you can set up a meeting to simulate a classroom environment in an online space. Useful features include audio/video communication, screen or program sharing, notes, whiteboard, Q & A, and attachment sharing.
Skype for Business Meetings can be recorded and then saved for review later, or distributed to people who could not attend the meeting. This article will describe the process to record a meeting.
Our Contact Center environment includes multiple methods of accessing the client software. This article will focus on how to access and use the Interaction Connect (IC) client. This software will allow you to connect and access the functions of the system through your web browser.
With Unified Messaging you have access to Exchange Email, Calendaring, and Contacts on your phone, utilizing Outlook Voice Access. You also have access to your voice mails in Microsoft Outlook.
Configure an "Away" greeting to inform callers that you will be away from your phone for an extended period of time.
This article will describe audio/video devices to be used with ISU's unified communications system.
Support for normal office phones will be provided by OIT. Support for special phone lines will be provided by Telecommunications
Frequently asked questions related to Microsoft Teams.
This article describes how to use the file upload process in banner. The target audience is staff members who use banner.
This article describes how to establish access to the Student Manager application. The target audience includes staff and Help Desk technicians.
Instruction on how to install UC4 client on user's computer.
Instruction on how to install Respondus 4.0 from Software Center.