Analog Desk Phone Guide

Introduction

Indiana State University provides analog phone services to areas and equipment as necessary.  The processes below provide details on how to perform the basic functions of the system.

Steps

Transferring a Call

1. Once you have answered the phone, use the Flash button to put the caller on hold
2. Then dial the number you want to transfer to
3. After establishing the connection with the person you are transferring to, hang up the phone to complete the transfer

An example of transferring a call:

A = transferring party

B = transferred party

C = transferred to party

1. A Calls B.
2. B answers.
3. A presses the hook-flash button and places B on-hold (party B hears a hold tone).
4. A dials C.
5. After A completes dialing C, A on-hooks the phone to transfer the call so that the call is established between B and C

Forwarding a Call

To set Call Forward:

1. Pick up the phone handset
2. Press *72
3. Enter the number that the phone needs to be forwarded to
4. After hearing a fast-busy tone, hang up the phone

To disable Call Forward:

1. Pick up the phone handset
2. Press *73
3. After hearing a fast-busy tone, hang up the phone

Off-campus Calling:

To call off campus, type in the number normally. There is no longer a code required to call off campus. You do not have to use 97 at the beginning of the dialed phone number.

Additional Information

For assistance with signing into your Polycom phone go to:

https://indstate.teamdynamix.com/TDClient/1851/Portal/KB/ArticleDet?ID=142091

For analog phone issues you can submit a ticket here:

https://indstate.teamdynamix.com/TDClient/1851/Portal/Requests/ServiceDet?ID=20846