Introduction
Call forwarding is used when a phone needs to be forwarded to another phone or number.
Note: This guide only applies to users on the Microsoft Teams system using a Polycom desk phone. This applies to all models of Polycom Phone on the 2023 update.
Estimated Time to Complete
Reviewing this guide should take no more than 10 minutes.
Vocabulary
| Term |
Definition |
|
ALWAYS
|
Set the call forward to an immediate forward. Your phone will not ring. Any call that comes to your number will be sent directly to the number identified. |
| T-OUT |
Ring your device and then be sent to the number identified. |
| R-ALSO |
Ring your device, then ring the number identified. If there is no answer from either number the call will go to the voicemail of the original dialed number. |
| RESET |
Ring your device, then ring the number identified. If there is no answer from either number the call will go to the voicemail of the original dialed number. |
Steps
ALWAYS: *33* (Immediate Forward)
-
Dial *33*<extension>
- The phone will ring 4-6 times and then hang up on its own
- The Call Forward is now set
T-OUT: *34* (Ring your Device Then Forward to Another Phone)
-
Dial *34*<extension>
- The phone will ring 4-6 times and then hang up on its own
- The Call Forward is now set
R-ALSO: *35* (Ring Your Phone, Ring Another Phone. If there is no answer, go to your voicemail)
- Dial *35*<extension>
- The phone will ring 4-6 times and then hang up on its own
- The Call Forward is now set
RESET (Remove All Call Forward Settings)
- Dial *32*
- The phone will ring 4-6 times and then hang up on its own
- The Call Forward is now disabled
Conclusion
After completing the steps above, it is expected that your phone will be forwarded or unforwarded. If you are unable to forward, using this guide, contact the OIT Help Desk at indstate.edu/oit or 1-812-237-2910 for further troubleshooting.