How to Forward a Polycom Phone

Introduction

Call forwarding is used when a phone needs to be forwarded to another phone or number.

Note:  This guide only applies to users on the Microsoft Teams system using a Polycom desk phone. This applies to all models of Polycom Phone on the 2023 update.

Estimated Time to Complete

Reviewing this guide should take no more than 10 minutes.

Vocabulary

Steps

ALWAYS: *33* (Immediate Forward)

1. Dial *33*<extension>

   • Example: *33*1234
2. The phone will ring 4-6 times and then hang up on its own
3. The Call Forward is now set

T-OUT: *34* (Ring your Device Then Forward to Another Phone)

1. Dial *34*<extension>

   • Example: *34*1234
2. The phone will ring 4-6 times and then hang up on its own
3. The Call Forward is now set

R-ALSO: *35* (Ring Your Phone, Ring Another Phone. If there is no answer, go to your voicemail)

1. Dial *35*<extension>
   • Example: *35*1234
2. The phone will ring 4-6 times and then hang up on its own
3. The Call Forward is now set

RESET (Remove All Call Forward Settings)

1. Dial *32*
2. The phone will ring 4-6 times and then hang up on its own
3. The Call Forward is now disabled

Conclusion

After completing the steps above, it is expected that your phone will be forwarded or unforwarded. If you are unable to forward, using this guide, contact the OIT Help Desk at indstate.edu/oit or 1-812-237-2910 for further troubleshooting.