Our contact center platform provides us a way of playing an information greeting to callers prior to the main department greeting being played. This information greeting is a way to provide timely information to callers that may solve their problem before entering the queue.
The process below provides a description of how to update the greeting.
For assistance with this process a ticket can be submitted to the Unified Communications group using the incident form: https://indstate.teamdynamix.com/TDClient/Requests/ServiceDet?ID=20849