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Conferencing, Collaboration, and Telephone

Articles associated with SharePoint, telephones, voicemail, and conferencing.

Articles (21)

Pinned Article Skype for Business Conferencing Quick Start Guide

Multimedia Conferencing allows users to create conferences that contain both a web and phone dial-in capabilities. These capabilities allow for almost anybody to be able to join a conference. SfB conferences utilize Microsoft Outlook to set up the meeting calendar appointment, inserting the information for attendees to be able to join the conference either on the web, using SfB desktop client, or via phone.

Pinned Article Skype for Business Quick Start Guide

Microsoft Skype for Business (SfB) is a tool that enables unified communications.  Using SfB users are able to send instant messages, interact with voicemail, make or receive phone calls, and check calendar appointments.  This allows for fluid communication workflows to reduce the amount of time that is spent handling communications.

Pinned Article Voice Mail Quick Start Guide (Skype for Business)

With Unified Messaging you have access to Exchange Email, Calendaring, and Contacts on your phone, utilizing Outlook Voice Access. You also have access to your voice mails in Microsoft Outlook.

How To Allow Others to Answer Your Phone Calls

Skype for Business Enterprise Voice contains full features for forwarding your incoming phone calls to additional team members. These features are called Team Call Groups.

How To Change Skype for Business Ringtones for Different Call Types

This article will walk you through setting ringtones for different types of Skype for Business calls.

How To Contact a Skype for Business User Not in Your Organization

This article will walk you through the process of adding a user outside of your organization to your contact list.

How To Disable Skype for Business Audio Alerts When Status Is Busy

Skype for Business is a very mobile solution, allowing communications when you are not at your desk, or in a conference call. This can cause some audio alerts at inconvenient times. This guide will help you minimize audio alerts when your status is set to Busy.

How To Get Support for Contact Center (Customer Interaction Center)

View the process for getting support for Contact Center (Customer Interaction Center).

How To Get Support for Skype for Business or Voice Mail

View the process for getting support for Skype for Business or Voice Mail.

How To Request an Audio Device

Skype for Business is a versatile communications platform.  As such, devices such as headsets or desk phones are utilized to allow users to communicate with telephone-like functionality.

How To Reset My Conference ID

The guide below will walk you through the process of changing your conference ID information.

How To Set a Voice Mail Greeting Letting Others Know Your Are Away

Configure an "Away" greeting to inform callers that you will be away from your phone for an extended period of time.

How to Sign In to a Polycom VVX Phone

Skype for Business Enterprise Voice provides telephony services to users.  They will access the service either by using a headset or desk phone.  For users using a desk phone, the following guide will assist you in logging in to your phone.

You will need to log in to your phone again after you change your university password, or after your account has been locked out.

How To Transfer a Call Using Polycom VVX Phone

Polycom VVX phones, connected to Skype for Business, allows calls to be transferred to other phones using a phone number or contact entry.  This article will walk you through the process of performing this operation.

Polycom BToE Connector FAQ

The Polycom BToE Connector is a software agent produced by Polycom.  This connector integrates a Polycom VVX phone to your computer to allow you to sign in to your phone and manage calls from the Skype for Business client.

Polycom VVX Series User Guide

Polycom VVX phones are one UC device being used to make Skype for Business phone calls. This guide will contain information about the phone interface itself.

Shared Voice Mail Quick Start Guide (Skype for Business)

A shared voice mailbox in the Exchange Unified Messaging environment will allow a group of users to utilize the same extension and retrieve the voice mail messages received on that extension. The functionality that you see is very similar to what you are used to with a traditional voice mailbox.

Shared Voice Mail Quick Start Guide (Traditional Telephone)

A shared voice mailbox in the Exchange Unified Messaging environment will allow a group of users to utilize the same extension and retrieve the voice mail messages received on that extension. The functionality that you see is very similar to what you are used to with a traditional voice mailbox.

Unified Communications Audio/Video Device Information

This article will describe audio/video devices to be used with ISU's unified communications system.

Unified Communications Migration Frequently Asked Questions (FAQ)

Frequently asked questions related to the migration from traditional telephones to Unified Communications.

Voice Mail Quick Start Guide (Traditional Telephone)

With Unified Messaging you have access to Exchange Email, Calendaring, and Contacts on your phone, utilizing Outlook Voice Access. You also have access to your voice mails in Microsoft Outlook.