At Indiana State University, there are several Adobe software packages available to Faculty and Staff to use for work - Adobe Acrobat Pro, Adobe Creative Cloud Suite and Adobe Sign
Deactivation requests for accounts associated with employees that have either separated or change roles of their employment at Indiana State University (i.e. - moving from one department to another). Note: Only supervisors and or Argos Security Officers should submit these requests.
Modifications to an existing account, such as the e-mail address associated with the account, group memberships, user roles, and account ownership.
Argos is a report writing tool used for building and deploying reports, creating files, and displaying dashboards using data that Indiana State University collects and maintains within numerous databases.
Use this service to report a functional issue with Argos, including any account or log in issues.
Request a new Banner Account. Request specific access within the Banner Administration System. Change existing Account Access within Banner.
Request Data Updates or Functionality Changes for Banner. Used for Service Requests to ICS personnel that are outside of standard account requests.
Banner is the primary Administrative System used for all areas across campus.
Banner Accounts are requested through "Banner Security Managers".
Create an account for a new user of Blue Reports. For Blue Report issues please use the Blue Report - Report an Issue service.
Use this service to report a functional issue with Blue Reports, including any account or log in issues.
Reporting issues with audio, video, and computer issues in the classrooms (both General and Discipline classrooms).
Request help on how to use audio/video equipment in a conference room.
Use this service to request the purchase of software that contains/retains student data (FERPA), credit card capabilities (PCI-DSS), medical data (HIPPA) or requires a contract to be signed. This includes software that is installed on-campus or off-campus (hosted).
The Technology Service Center provides hardware repair for ISU-owned computers with ISU property tags and scholarship laptops in warranty.
This service is used to request a hardware upgrade for your Windows laptop or desktop.
Use this service to report a functional issue with Kronos, including any phone entry issues and employee access issues.
Reporting issues in the computer labs (both General and Discipline Specific).
Released in December 2021, the new MyISU Portal is based on the Engage, Connect, and Yoda products by Engage.
This service is to request the installation of a new operating system or to re-install your current operating system.
This service is to request basic hardware diagnostics, software updates, and anything else you need to keep your machine running at full capacity.
Use this service to report a functional issue with the PeopleAdmin product.
Create or modify a Perceptive Content account for a new user of the document imaging system.
Use this service to report a functional issue with Perceptive Content (ImageNow), including any account or log in issues.
Requests for account modifications (i.e. - changing the Qualtrics account username, changing from self-registered to ISU brand database accounts, altering groups, transferring surveys, and more).
Faculty, staff, and eligible affiliates do not need to submit ticket for new Qualtrics account.
If your role is that of a Student, you must have a Faculty or Staff request the account on your behalf. The requester is the “Sponsor”.
Use this service to report any functional issues associated with your ISU Qualtrics projects (surveys, groups etc.). If your account is disabled, you may request reinstatement via the Qualtrics - Modify Account Request: https://indstate.teamdynamix.com/TDClient/1851/Portal/Requests/ServiceDet?ID=19137
Moving locations can cause computer service interruptions. By providing notice of upcoming moves, OIT can assist with a seamless transition.
Use this service to request software installation support for ISU owned computers. The software can be included in the ISU Software Center, or could be other business related software used on an ISU owned computer. For support on installing software on personal machines see the Knowledge Base article titled "Install Software on Personal Computers"
This service is to request the availability of a new product or a product update in Software Center, Company Portal, or Microsoft Store.
Students requesting to add money or requesting credit be applied to their Print Balance account
Use this service to report a functional issue with Skillsoft, including any account or log in issues.
University Accounts are automatically created when you are associated with the university in some way. Whether you are a student, staff or faculty; you will have a university account created. This service will allow you to request help using your University Account.
Request an "Affiliated" University Account for someone that is not an employee or student.