Processes required to integrate the university's Electronic Application product (Slate) into the Ellucian SIS System (Banner).
Use this service to report a functional issue with Argos, including any account or log in issues.
Banner is the primary Administrative System used for all areas across campus.
Banner Accounts are requested through "Banner Security Managers".
Use this service to report a functional issue with Blue Reports, including any account or log in issues.
This service will allow users to report a general issue with Canvas.
Reporting issues with audio, video, and computer issues in the classrooms (both General and Discipline classrooms).
Report any issue(s) with audio equipment, visual equipment, or computer issues in a Conference Room.
Genesys Cloud provides contact center functionality to university groups.
OIT will assist Ricoh with troubleshooting issue with departmental printing.
Use this service to report issues with email and calendaring.
Use this service to report any functional issues associated with the EMS.
File Services provide network data storage services for individuals and departments.
The Technology Service Center provides hardware repair for ISU-owned computers with ISU property tags and scholarship laptops in warranty.
The official university digital signage product. ISU Live displays are large LCD displays that can be found all over campus displaying time and weather, ISU and departmental news, and social media feeds.
Use this service to report a functional issue with Kronos, including any phone entry issues and employee access issues.
Reporting issues in the computer labs (both General and Discipline Specific).
Use this service to report a problem, or ask a question about Multi-factor Authentication (MFA) setup or usage.
Assistance with connecting to the ISU Network via wireless, wired, or Virtual Private Network (VPN) connection.
Use this Service to report an issue with Office 365 applications other than email or calendaring. For example, OneDrive, OneNote, Delve, and others.
Use this service to report an issue with specific Enterprise Business applications. If you need access to a Business application or a reset of an application password, please go to the "Accounts and Passwords" services.
Use this service to report a functional issue with the PeopleAdmin product.
Use this service to report a functional issue with Perceptive Content (ImageNow), including any account or log in issues.
This intake form pertains to issues with student public printers on campus.
Use this service to report any functional issues associated with your ISU Qualtrics projects (surveys, groups etc.). If your account is disabled, you may request reinstatement via the Qualtrics - Modify Account Request:
https://indstate.teamdynamix.com/TDClient/1851/...
Use this service to report any type of security issue with ISU owned devices or ISU faculty, student, or staff personal/private information.
Request a Slate account, system change, or report an issue.
Students, Faculty, and Staff with software related issues with a Windows or Mac OS.
Use this service to report a functional issue with Skillsoft, including any account or log in issues.
Report an issue with TeamDynamix.
Telephones and Unified Communications provide critical communication services for their users.
University Accounts are automatically created when you are associated with the university in some way. Whether you are a student, staff or faculty; you will have a university account created. This service will allow you to request help using your University Account.
The university maintains a video security system to support safety, security, and instruction.
Use this service to report an issue the University website or departmental websites. This service is not for reporting issues with the Sycamore Root.
Issues related to Zoom teleconferencing can be reported here.