Description
This service is intended to be used for any Business Application that does NOT already have a dedicated Service page defined. (e.g. Slate, Banner, etc.)
Applicable Business Applications are defined below. Your ticket will be routed to the appropriate OIT Team based on the information provided in the request form, so please fill out as much information as you can.
Enterprise Business Applications
- AceWare
- Cashiering - Jpoint
- CAS - Graduate Application
- CRC (Campus Receivables Collector)
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- Faculty Activity Database
- Form Fusion
- Intellicheck
- Sunapsis
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Standard Features
Request/Modify Account
Account requests and modifications can be requested for the applications that currently require a separate account maintained by OIT. These will be listed in a drop-down in the account request service.
SLA: You can expect that be resolved in 5 business days.
Request Change
If you need to request a change to the application, or an update/upgrade, please select the Request Change button on this page.
The following are examples of things that can be requested for each application:
- Aceware – new HTML files, Aceweb and/or Student Manager updates from vendor
- JPoint – software updates
- CAS Graduate Application – new integration activation, or modification of existing integration
- CRC – new form files, application upgrades, year-end clone/updates
- FAD – data integration changes
- FormFusion – software updates
- Intellicheck – software updates
- Sunapsis – modifications to the Banner integrations, software updates
- Touchnet – TNBANCON updates
Report an Issue
If you are having an issue with one of the listed applications, please submit the Report an Issue form.
Important: Please provide any error messages or screenshots, including the entire application window. Providing this information will help us resolve your issue much faster.
SLA: For non-urgent issues you can expect a reply within 4 business hours.
Scope/Constraints
- OIT will only support authorized applications.
- Use the Software - Report an Issue, to report issues with Desktop applications such as Microsoft Office, Adobe Creative Cloud, or Web Browsers.
- Use the Canvas - Report an Issue, to report issues with Canvas and other Instructional tools.
Directions
Before submitting any software issue ticket, we recommend restarting your computer. A computer restart will resolve many temporary issues. However, if the issue recurs after a restart, whether immediately or after a short period of use, OIT will need to evaluate the issue.